Here’s a newsflash: There’s a troubling amount of inaccurate information in people’s credit reports that can result in the denial of a job, a place to live, and even necessities like groceries and medicine. That’s why the Fair Credit Reporting Act requires consumer reporting agencies (CRAs) to “follow reasonable procedures to assure maximum possible accuracy.” The FTC’s settlement with Certegy Check Services — which includes the second-largest civil penalty ever in an FCRA case — offers insights into what the law requires.
It’s not often we can draw a connection between Motown recording artist Freda Payne and an FTC law enforcement action, but here goes: Ms. Payne topped the charts in the 70s with “Band of Gold” and the FTC recently announced a “Banned of Sterling” — a settlement with business opportunity pitchman Christopher Andrew Sterling that will ban him for life from marketing work-at-home promotions.
According to the ubiquitous infomercials, to rake in the big bucks with Russell Dalbey’s “wealth-building” programs, all you had to do was “Find ‘Em,” “List ‘Em,” and “Make Money" — the “‘Em” being seller-financed promissory notes. The pitch was convincing to the close to one million people who bought the programs. But according to the FTC and Colorado AG, the defendants’ claims of quick and easy money were deceptive.
As a small business person, you’re looking for ways to keep your credit and debit card processing costs down. So when someone calls claiming to be associated with your current card processor, Visa or MasterCard, or your bank and promises big savings, of course you’d be all ears. But according to a lawsuit filed by the FTC, the deceptive practices of one processing outfit have given new meaning to the word “swipe.”
If you’re the COPPA cop for your company or clients, you know that Complying with COPPA: Frequently Asked Questions (A Guide For Business And Parents And Small Entity Compliance Guide) – close friends call ‘em The FAQs – are an indispensable resource. When FTC staff revised the FAQs a few months ago to reflect changes to COPPA that took effect July 1, 2013, we promised to update them as questions arose. And we’re making good on that promise.
If you or your clients make environmental marketing claims, don’t sleep on three actions the FTC just announced against companies that sell mattresses. What's more, the pleadings in one case offer insights into a course of conduct advertisers should avoid in the use of seals and certifications.
Maybe you can’t tell from looking at us, but the FTC is very label-conscious. No, not in that red carpet “Who are you wearing?” way. We’re more concerned that apparel and other products covered by the Care Labeling Rule give consumers accurate cleaning instructions. Fashionistas, take note because the FTC just announced a one-day roundtable on October 1, 2013, to talk over proposed changes to the Rule.
In an FTC action challenging allegedly illegal business practices by a payday loan operation affiliated with American Indian Tribes, a United States Magistrate Judge just issued a report and recommendation on the scope of the FTC Act. Attorneys will want to give the order a careful read, but here’s the need-to-know nugget: Over the defendants’ vigorous opposition, the Magistrate Judge concluded that the FTC Act “gives the FTC the authority to bring suit against Indian Tribes, arms of Indian Tribes, and employees and contractors of arms of
Most people are familiar with labels in clothing and other textile products that name the fabric and explain how to clean it. But look a little closer and you may spot the prefix RN followed by a series of digits. If you’re in the textile business, those are important numbers to know.
Two things that bug us: 1) head lice, bed bugs, and other creepy crawlies that score off the charts on the eeww-ometer; and 2) companies that make deceptive claims that their products can treat and prevent infestations. Settlements the FTC just announced with the marketers of the BEST Yet! line of cedar oil-based products reminds companies of the importance of backing up claims with sound science.
Earlier this week was the 66th anniversary of the so-called Roswell UFO incident. No, Mulder and Scully aren't on temporary assignment to the FTC and we don’t have any “now it can be told” government news on the subject. But we can offer insights into what happening on MARS: the Mortgage Assistance Relief Services Rule. As X Files fans would say, "The truth is out there," but one place it appears to be lacking is in promotions making overhyped promises to homeowners in financial trouble.
Members of the military face unique consumer protection challenges. For example, when the brakes go or the basement floods, it’s not easy to find trustworthy local businesses if you’re new in town. And deployments, TDYs, and relocations can make it tougher to spot the early signs of identity theft. So what can your business do to make things easier for military families?
"You’ve reached the FTC. Sorry we’re not able to take your call right now. But if you’re Expert Global Solutions — the biggest debt collection operation in the world — please pay a $3.2 million civil penalty, the largest ever from a third-party debt collector, and start honoring the terms of the Fair Debt Collection Practices Act. Oh, and at the sound of the tone, please don’t leave a voicemail illegally disclosing that a person owes money." BEEP.
Who should be in the driver’s seat when it comes to the collection of personal information online from kids under 13? That’s easy: Parents. To keep up with technology, the FTC revised the Children’s Online Privacy Protection Rule last year. As a result, some companies that may not have given COPPA much thought in the past are covered as of today — the July 1st effective date of the revised Rule. To streamline your responsibilities, the FTC has a suite of compliance tools designed with business in mind.
Yesterday’s 10th anniversary of the National Do Not Call Registry was a good time to reflect on a decade of progress. But to paraphrase Thomas Jefferson (or Patrick Henry, Irish statesman John Philpot Curran, or whoever else said it), eternal vigilance is the price of an uninterrupted dinner hour. A record-setting $7.5 million settlement with a national mortgage broker demonstrates the FTC’s commitment to the fight agains
To etiquette purists, the 10th anniversary dictates gifts of metal. So to commemorate the 10th anniversary of the National Do Not Call Registry, the FTC presents this iron-clad guarantee: You can count on us to continue to take action against companies that violate the Telemarketing Sales Rule, as today’s $7.5 million civil penalty — the largest ever collected in an FTC Do Not Call case — demonstrates.
When users type something into a search engine and hit enter, what shows up on the screen next? Is it the natural result of their search or is it advertising? If they get natural results and ads, is it clear to consumers which is which? Following up on efforts to update guidance to digital advertisers, including revisions to .com Disclosures and the
The Telemarketing Sales Rule outlaws a variety of deceptive practices. But liability isn’t limited just to the companies that place the calls or the marketers that hire them. It’s also illegal to “provide substantial assistance or support” to a seller or telemarketer when you know or consciously avoid knowing they’re violating the Rule. A recent decision by the United States Court of Appeals for the Tenth Circuit unpacks that portion of the
We’d invite you to uncork the bubbly in honor of National Small Business Week, but most small business owners are too busy minding the store to take a celebratory break. So instead, we’ll recap what the FTC is doing to streamline compliance responsibilities for smaller companies.
If you have a really smart smart device, it’s probably already told you. But here’s the news anyway: The new date for the FTC’s Internet of Things workshop is November 19, 2013. The workshop will cover the consumer protection implications now that everyday devices have started to communicate with us and with each other. To quote SNL’s Linda Richman, “Tawk amongst ya-selves” about how to weigh the privacy and security risks against po