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Business Blog

Buckle up for a two-lane look at car buying

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It’s one of the biggest purchases people make, but two new FTC staff reports examine some common pitfalls when consumers are in the market for a car. Buckle down and read the Bureau of Consumer...
Business Blog

Looking at the VW case in the rearview mirror

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The FTC’s actions against Volkswagen for false “clean diesel” claims were record-setting in size, scope, and seriousness. The defendants spent millions to pitch their cars to environmentally conscious...
Business Blog

They use a COVID-19 pitch to sell WHAT?!

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The beige envelope says IMPORTANT COVID-19 ECONOMIC STIMULUS DOCUMENT ENCLOSED. Inside – next to what appears to be the Great Seal of the United States – is the phrase COVID-19 STIMULUS (INDIVIDUAL)...
Business Blog

Putting the brakes on unproven superiority claims

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If you say you’re better, you’d better be better – and you’d better have appropriate proof to back up that claim. That’s a takeaway tip for businesses from the FTC’s proposed settlement with Federal...
Business Blog

Who’s in the mix at Nixing the Fix?

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Coldplay sang “Fix You,” but if the group had been referring to their tech devices, cars, or other products in need of repair, their efforts could have consumer protection ramifications. A July 16...
Business Blog

Do you have a 2012, 2013, or 2014 VW Passat TDI?

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If you have a 2012, 2013, or 2014 Passat 2.0L TDI and got the approved emissions modification, Volkswagen has identified a potential problem with the “fix” it installed on your car that needs your...
Business Blog

Be discreet when you delete your fleet

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Thinking about replacing a company car or truck? Unless you take some security steps before selling the vehicle, you could be leaving behind a water bottle or two, some change under the seat – and a...
Business Blog

FTC goes used car shopping, “test drives” 2300 vehicles

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So we went used car shopping recently – the FTC and 12 other law enforcement agencies. We visited 94 dealerships in 20 cities across the country. Yes, we saw some low-mileage cream puffs, but that’s...
Business Blog

FTC staff sends warranty warnings

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When the screen goes blue And the car breaks down And the smartphone keeps rebooting eternally Consumers won’t be afraid No, they won’t be afraid Just as long as you stand by your warranty. With...
Business Blog

Front and center for military consumers

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Military families face all the consumer protection issues other Americans face – and then some. Frequent moves and deployments can pose additional financial challenges for servicemembers. And some of...
Business Blog

FTC staff offers perspectives on connected car workshop

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Car ads used to include shorthand like 2D, AWD, and AC. Today’s car buyer is just as likely to ask about USB, GPS, and wifi. Last June, the FTC and the National Highway Traffic Safety Administration...
Business Blog

Best practices to foil gas station skimmers

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If you own or operate gas stations, chances are you know about skimmers – illegal card readers attached to payment terminals, like gas pumps, that grab data off a credit or debit card’s magnetic...