Skip to main content

Business Blog

Business Blog

FTC says Adobe hid key terms of “annual paid monthly” subscription plan and set up roadblocks to deter customer cancellations

Lesley Fair
Given the injury and irritation inflicted on consumers by buried terms, hidden charges, and complicated cancellation procedures, it’s no wonder they’re called “negative” options. A federal court complaint the Department of Justice filed upon notification and referral from the FTC alleges that Adobe and corporate executives Maninder Sawhney and David Wadhwani have hidden fees associated with the company’s most popular subscription plan and made it hard for consumers to cancel. It’s the latest action challenging allegedly illegal conduct in the subscription space.

Get Business Blog updates

 
Featured Resources

The Business Center provides plain-language guidance to help businesses understand their responsibilities and comply with the law.

Health Products Compliance Guidance

Companies must have appropriate substantiation to back up claims for health-related products. Through more than 50 examples, this guidance explains the how-tos of making sure you have scientific...

Safeguards Rule Security Event Reporting

Reporting a Safeguards Rule Security Event

The Safeguards Rule requires financial institutions covered by the Rule to report security events affecting 500 or more consumers to the Commission. The required reports may be entered on this page...

FTC's Endorsement Guides: What People Are Asking

Answers to questions people are asking about the FTC’s Endorsement Guides, including information about disclosing material connections between advertisers and endorsers. The brochure also addresses...

Featured Videos

The Business Center provides plain-language guidance to help businesses understand their responsibilities and comply with the law.