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Business Blog

Call-culations

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We tell businesses it’s wise to disclose prices clearly. So it’s only right that we follow our own advice. Before calling consumers, telemarketers must “scrub” their lists against the National Do Not...
Business Blog

Game on: FTC loot box workshop set to start

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The time has come to take a closer look at loot boxes. The FTC’s workshop, Inside the Game: Unlocking the Consumer Issues Surrounding Loot Boxes , begins at 10:00 ET today. Moments before the start...
Business Blog

All aboard for Atlanta

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According to musical legend, a buddy of songwriter Jim Weatherly commented that his girlfriend was leaving on the “midnight plane to Houston.” The buddy was Lee Majors of Six Million Dollar Man fame...
Business Blog

Starting soon: FTC’s Nixing the Fix

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How do repair restrictions for tech devices, appliances, cars, etc., affect consumers and small businesses? What are the arguments for and against? And what’s the fix? Those are topics of Nixing the...
Business Blog

Who’s in the mix at Nixing the Fix?

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Coldplay sang “Fix You,” but if the group had been referring to their tech devices, cars, or other products in need of repair, their efforts could have consumer protection ramifications. A July 16...
Business Blog

Consumer gag clauses: Totally not awesome under CRFA

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Moon Unit Zappa’s 1982 song “Valley Girl” popularized the phrase “gag me with a spoon.” We doubt the lyric “gag me with a form contract clause” would have been a hit, but it’s among the tactics...
Business Blog

3 tips from 3 FTC Consumer Review Fairness Act cases

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Their lines of work are as different as can be: an HVAC and electrical contractor, a flooring seller, and a company that takes people on horseback rides. But according to the FTC , they have one thing...
Business Blog

The many facets of advertising diamonds with clarity

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Last month the FTC sent staff warning letters to eight firms advertising simulated or laboratory-created diamonds. According to the letters , the companies had promoted their products without...
Business Blog

FTC workshop looks into loot boxes

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Gamers call them loot boxes – in-game rewards players can buy that contain a random assortment of virtual items. The loot may help players advance in an online game or allow them to customize their...
Business Blog

It’s unwise to incentivize positive skewed reviews

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Is there anything you can’t get delivered to your front door? (And yes, home renovators will attest you can even get a front door delivered to your front door.) The burgeoning subscription model can...