Congress unanimously passed the Consumer Review Fairness Act to protect people’s ability to share in any forum their honest opinions about a business’ products, services, or conduct. Some companies had been using contract provisions – including their online terms and conditions – to threaten to sue consumers or penalize them financially for posting negative reviews or complaints. The new law makes that illegal.
FTC staff just issued Consumer Review Fairness Act: What Businesses Need to Know with to-the-point guidance on what the law means for your company.
It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.
In reply to I think the trick word there by Tucker
In reply to Where do we go to file a by Marion Anderson
You can report your experience to the FTC at FTC.gov/Complaint.
In reply to So when I was looking for a by Gem
In reply to We had a client post a bad by Christy
Some review platforms allow and encourage businesses to respond to consumer reviews. The CRFA, however, does not require any site to host someone’s review, or to host replies to reviews.
In reply to Amazon has deleted thousands by Miss_X2m1
In reply to I bought a product that was by AJS
The Consumer Review Fairness Act protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct in any forum – and that includes social media. Read more about the Consumer Review Fairness Act.
The Act makes it illegal for a company to use a contract provision that:
In reply to Is it illegal for companies by Lizardmj1
In general, review platforms have discretion about whether to post the content people supply.
In reply to Does this include an ex by Guest
The Consumer Review Fairness Act protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct in any forum – and that includes social media. Read more about the Consumer Review Fairness Act.
The Act makes it illegal for a company to use a contract provision that:
In reply to I filed a negative review by Guest
In general, review platforms have discretion about whether to post the content people supply.
In reply to A Dentist mislead me into by dentalripoff
You can also contact credit reporting agencies to dispute the debt on your credit report. Tell the credit reporting company, in writing, what information you think is inaccurate. Your letter should clearly identify the item in your report you dispute, state the facts and explain why you dispute the information, and request that it be removed or corrected. Read more about disputing errors on your credit report. You can use the sample dispute letter to contact the credit reporting agencies.
In reply to Is it possible to have a by GI
Pagination