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Thanks to a new federal law, free credit freezes and year-long fraud alerts are here, starting September 21st. What does that mean for your customers and employees?

Free credit freezes

Security freezes, also known as credit freezes, restrict access to a consumer’s credit file, making it harder for identity thieves to open new accounts in the consumer’s name. Starting September 21st, consumers can freeze and unfreeze their credit file for free. They also can get free freezes for their children.

How will freezes work? Consumers will need to contact all three nationwide credit reporting agencies: Equifax, Experian, and TransUnion. If consumers ask for a freeze online or by phone, the credit reporting agency must have the freeze in place within one business day. And when consumers want to lift the freeze, the credit reporting agencies have to make that happen within one hour. (If consumers make the request by mail, the agency must place or lift the freeze within three business days.)

Freezes aren’t the same as locks. They work in a similar way, but locks may have monthly fees.

What does the new law mean for your business? Suppose consumers concerned about identity theft decide to freeze their credit. Fast forward a few months and their furnace is on the fritz or they’re shopping for a new refrigerator. To finance a purchase, they’ll need to lift the freeze on their credit. Under the old system, depending on the circumstances, that could take several days. As of September 21st, that has to happen within an hour. The good news for consumers and businesses: a quicker, easier system that puts consumers at the controls.

Fraud alerts

A fraud alert tells businesses they should check with the consumer before opening a new account in his or her name. It used to be that fraud alerts were in place for only 90 days and the onus was on the consumer to extend it. But starting September 21st, when consumers place a fraud alert on their credit file, it will last a full year. Fraud alerts will still be free and identity theft victims can still get an extended fraud alert for seven years.

To place a fraud alert on their credit file, consumers can visit any one of the three credit reporting agencies – Equifax, Experian or TransUnion. The one the consumer contacts must notify the other two.

Active duty alerts

Moves and deployments are standard operating procedure for servicemembers and their families, but changes of address can present challenges when it comes to protecting their identity. That’s why the new law leaves in place the existing system for members of the military to put an active duty alert on their credit file. It works like a fraud alert and is in place for one year, renewable for the time the servicemember is deployed. The active duty alert provides an added benefit: The credit reporting agencies will remove the person’s name from their marketing lists for prescreened credit card offers for two years.

The process for placing an active duty alert on a credit file is the same as a fraud alert. Members of the military can visit any one of the three credit reporting agencies, who will then notify the other two.

Steps your business can take

  • Set up a process for when a consumer with a credit freeze wants to finance a purchase. Especially as consumers are getting used to the new system, there are steps your business can take to keep things running smoothly. Consumers looking to buy something on credit may have forgotten about the credit freeze they put in place months earlier. Educate your staff about providing customers with accurate information. When consumers are empowered with the facts about how to freeze, unfreeze, and refreeze their credit, they’re in a better position to protect themselves from identity theft and manage their credit wisely.
  • Report possible violations of the law. If you think a credit reporting agency is not placing or lifting a credit freeze or fraud alert properly, report it to the Bureau of Consumer Financial Protection at or call the BCFP at 855-411-2372.
  • Enlist your HR pros to help your staff understand the new law. Three FTC publications – Place a Fraud Alert, Extended Fraud Alerts and Credit Freezes, and Credit Freeze FAQs – offer updated advice about consumers’ rights under the new law. Also, if one of your employees has been victimized by identity theft, he or she may turn to your personnel people for assistance with IRS issues, health insurance headaches, and credit complications. Or maybe they’ve been told their personal data could be at risk due to a breach. Make sure your HR experts are aware of the resources available at, the FTC’s one-stop site to help people report and recover from identity theft.

Credit bureau contact information





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Carmen Pringle
September 21, 2018
Wow thanks thanks for information. FTC.
September 21, 2018
This is awesome. I’m absolutely elated that this is being implemented to assist with the ever-growing problem of identity theft and fraud prevention.
November 15, 2018
There is still a problem with the ability to put a Credit Freeze on a childs credit file. For anyone under 18 you are now able to add a credit freeze. Unfortunately, the only way to do this is to print a form from the credit bureau (each one separately), complete the form (including SS#), sign, and then mail via USPS to them. This seems like it is not secure way to handle. I was prepared to do this until i think of my kids private information being handled by dozens of people before arriving (hopefully) at each of the credit bureau's separately.
Danielle Reese
November 27, 2018
I have a problem seeing I was covered at the time my information was breached fron (The World's Credit Company) 2 of the 3 anyway from a medical information breach now I have a breach with my information from Equifax being 1 of the,3 Credit Company's in the World) and more importantly how do I feel contacting the Attorney General in Indiana. being he was just in a incident reportly Touching his Co works now being I'm s female and I have had a similar incident am I to Trust the attorney general who got away with this and what about the Biggest Data Breach so far ... Lol who to Trust...
FTC Staff
November 28, 2018

In reply to by Danielle Reese

Now you can freeze and unfreeze your credit reports for free. To freeze your reports, contact all three nationwide credit reporting agencies. This blog has telephone numbers and links to the websites for all three credit reporting companies.

For help after a breach, go to There are tips about what to do if your information was lost or stolen, and how to deal with a lost Social Security number, password, drivers license or other information.

December 19, 2018
The entire credit based economic system is discriminatory and a very huge mistake for The United States of America. I am thinking of expatriating, because of this idiotic system now in place. That money is borrowed in our names, through the federal reserve and we have an absolute right to it, under the law. Banks and lending institutions are committing outright fraud against citizens and the government allows it to go on. Foreign scammers constantly commit identity theft against our citizens and it is a lifelong chore to clean up the messes left behind. Shame on the US Government.

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