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Business Blog

Scams and the older consumer: Some surprising findings

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There are perceptions some people seem to have about older consumers – and then there’s the data we see in fraud reports from consumers of that age group. Protecting Older Consumers 2018-2019: A...
Business Blog

Game on: FTC loot box workshop set to start

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The time has come to take a closer look at loot boxes. The FTC’s workshop, Inside the Game: Unlocking the Consumer Issues Surrounding Loot Boxes, begins at 10:00 ET today. Moments before the start...
Business Blog

Consumer gag clauses: Totally not awesome under CRFA

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Moon Unit Zappa’s 1982 song “Valley Girl” popularized the phrase “gag me with a spoon.” We doubt the lyric “gag me with a form contract clause” would have been a hit, but it’s among the tactics...
Business Blog

3 tips from 3 FTC Consumer Review Fairness Act cases

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Their lines of work are as different as can be: an HVAC and electrical contractor, a flooring seller, and a company that takes people on horseback rides. But according to the FTC, they have one thing...
Business Blog

The many facets of advertising diamonds with clarity

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Last month the FTC sent staff warning letters to eight firms advertising simulated or laboratory-created diamonds. According to the letters, the companies had promoted their products without...
Business Blog

FTC workshop looks into loot boxes

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Gamers call them loot boxes – in-game rewards players can buy that contain a random assortment of virtual items. The loot may help players advance in an online game or allow them to customize their...
Business Blog

It’s unwise to incentivize positive skewed reviews

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Is there anything you can’t get delivered to your front door? (And yes, home renovators will attest you can even get a front door delivered to your front door.) The burgeoning subscription model can...