It’s illegal to ban honest reviews

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Congress unanimously passed the Consumer Review Fairness Act to protect people’s ability to share in any forum their honest opinions about a business’ products, services, or conduct. Some companies had been using contract provisions – including their online terms and conditions – to threaten to sue consumers or penalize them financially for posting negative reviews or complaints. The new law makes that illegal.

FTC staff just issued Consumer Review Fairness Act: What Businesses Need to Know with to-the-point guidance on what the law means for your company.

 

Comments

I personally just take the good with the bad. But I know for sure a lot of my negative are bogus, from competitors, my ex- wife, etc. What kind of protection can you offer us for anonymous, bogus, negative, dishonest reviews?

You can't. People have to understand some of the comments come from the sources you listed.

What about social review sites that ban good reviews like YELP. They deliberately ban the good reviews so that businesses will buy their service.

People should be aware that Yelp is a scam and ignore it.

This works the way around as well. The ignore bad reviews.. not sure how to validate is the business is paying some kind of "advertising fee".

This is an excellent move that should bring a greater degree of fairness to the consumer. Now if only there would be action by the FCC towards the cable companies. Complaints do not go far since the cable companies have had their lobbyists on the job 24/7. When the FCC begins to demonstrate that they know who
they've been established to protect
maybe consumers will be heard.

The FCC has already taken action, you can use a satellite provider.

I posed a negative review of a roofing company on yelp and the company bribed yelp to remove it

That's how Yelp works, it's a scam. Post your review again, or have somebody else post it. At least you can cause the roofing company more money.

Yelp is nothing but Fake News.

GOOD to all consumer

tried to sue tampa general for false advertising for which they did with dates and time.FTC said i had no case and sent me to a medical site that has nothing to do with false advertising.JUST SHOWS HOW GOVERNMEMT HELPS ITS OWN AND SAYS TOO BAD LITTLE GUY EVEN IF YOUR A VETERAN.WAST OF TAX PAYER DOLLARS AS USUAL BECAUSE IT IS THE GOVERMENT AND THATS WHAT THEY DO! PLAIN AND SIMPLE! SAD!

In the case of comments posted about legal services, people may post negative (or factually inaccurate) reviews due to the outcome they wished, but the law does not support, and which may be a result of their misguided actions. To wit: angry that the case did not resolve in their favor. Due to the confidential nature of the business, the firm is constrained from divulging the facts to contest the posting. Trolls win.

My pool builder has a clause in their contract prohibiting buyers from posting a review. It says if we don’t remove the review we will be fined $3500 & if we won’t pay they will report us to all 3 credit bureaus. Will signed in April 2017. I posted a review based on their poor customer service & was notified by the builder that I had violated our contract. I did not read the contract in its entirety when we signed all of the paperwork, which I know is my bad, but that doesn’t change the fact that this law prohibits that from even being in the contract. Once they told me, I read the contract & let them know about the CRFA. They won’t budge & are now threatening legal action against me. I don’t want a legal battle but I do want to keep other consumers from having to deal with the 6 month headache that we did. I thought that was the point of this law.

everything I've read on this law is to counter sue for whatever they're suing you for. you can also file a complaint with the state AG and Federal Trade Commission (FTC) who will fine them for violating this act. it's also probably advisable to contact the BBB.

I want to share my own story and are seeking for advice and help!!!

I wrote a bad, but honest, review on Zillow towards a real estate agent who helped me bought a co-op in queens NY. She sued me for defamation about half year ago and I have spent almost $10,000 hiring the lawyer to defend myself. However, it seems like there are more costly steps to go before my case will be ready to be sent to the judge. My lawyer contacted me today and informed me that, to continue my case under the condition to keep my review, I need to be prepared to spend more money. I have not too much money left, but I don't want to give up on fighting to keep my honest review.

Is my case protected by "Consumer Review Fairness Act"? If yes, how can I use it to protect myself?

Any advice would be highly appreciated!

Seven months ago I posted on facebook, my opinion what I felt was a general dissatisfaction of ongoing chronically subpar, poor musical selections, music that was boring and inappropriate for our type of dance. There was a retaliation laughed against me by a couple of DJs and a couple of popular dance studios. I was told I wasn't welcomed there any longer. They galvanized their sources to have me outed from dancing at these parties or locations. I've made attempts to apologize, make amends and ask for forgiveness but the olive branch was rejected. I was running a party back in those days myself, one of the DJs convinced the studio owner to stop my party and he reopened it under a different name on my night, thereby taking over my party.... this resulted in a loss of income for me. Rumors and vicious lies were spread about me and I've not been allow to partake in this particular dance circuit. Note, I did not speak badly, cursed, threaten or caused physical harm, no violence of any kind, to anyone. The is no reason whatsoever to be ostracized by here I am, all because of an honest review of their music. Do I have a legal recourse? Can I sue them for defamation of character, punitive damage, and force them to accept me back? Please help.

Where is it written in the Constitution huge Federal Bureaucracies can't help individuals, instead of simply aggregating complaints?
A complaint could be reviewed, and an official letter sent if there appears to be a law being violated. It could include a disclaimer to keep the private lawyas from getting • hurt in case they're worried about losing fees to the Gov.

So a MLM company that sells shampoos and “hair products” are constantly threatening users for posting their experiences with the products (hair loss, breakage, dried out hair, scabs, etc) and lots of stylists as well voicing concern and in return they have attorney send letters threatening lawsuits if they don’t retract the negative reviews online with a scripted letter stating they lied about their review, SO IS THAT LEGAL?

I recently filed a complaint with the FTC against a large computer peripherals manufacturer.. Can they sue me for doing that?

Direct sales beauty product company has products that have caused adverse reactions, one shares their story, experience, time line, and photos of before and after product use and gives negative review according to their truth, and the said company starts sending letters of cease and desist to those consumers sharing their story. Essentially threatening to be sued if the consumer does not take the posts down and publicly retract all said info even if it’s that’s person’s true experience and review. Can that company do that to the consumers or reps that have left the company due to said reactions that are sharing their truth regarding the product? What protection is there for the consumer in this case?

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