Using background checks to screen tenants? Or maybe your company provides those background checks to landlords? Make sure you’re complying with the Fair Credit Reporting Act (FCRA). The FTC’s new guidance for landlords and for tenant background screening companies can help.
What do landlords need to know?
Landlords must take certain steps before getting a consumer report and after taking an adverse action based on the report. A consumer report can include a credit report, a rental history report or a criminal history report. Landlords can only get consumer reports if they have a “permissible purpose,” like tenant screening. Before you get a consumer report, you must certify to the company providing the report that you’ll use the report only for housing purposes.
If you, as a landlord, take an adverse action against a tenant or rental applicant, then you must give notice – orally, in writing or electronically. An adverse action could include denying a lease, requiring a co-signor, or requiring higher rent than for another applicant. The FTC’s guidance has more examples of when an adverse action notice is required. When you send an adverse action notice, it must include the contact information for the company who supplied the report and an explanation of the right to dispute the report.
What should tenant background screening companies keep in mind?
Even if you don’t think of your company as a consumer reporting agency, it may be one if it provides information about people to landlords for use in housing decisions. Background screening reports provided by your company are covered by the FCRA if they’re used to help decide eligibility for housing and include information “bearing on a consumer’s creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living.”
If your tenant background screening company is covered by the FCRA, then you have four main requirements:
- Follow reasonable procedures to ensure accuracy.
- Get certifications from your clients.
- Provide your clients with information about the FCRA.
- Honor the rights of applicants and tenants.
The new guidance includes details about each of these requirements, as well as a handy chart of key FCRA provisions.
Whether you’re a landlord or a screening company, when you’re done using a consumer report, you must securely dispose of it. For more information, read Disposing of Consumer Report Information? Rule Tells How.
Share these resources – and the FTC’s Credit Reporting and Human Resources portals – with others in your company.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.
In reply to I think that any background by John Holt
In reply to I am the manager of a by Marie
In reply to "crime free" community - wow by KBL
In reply to I am the manager of a by Marie
In reply to Previous landlords can also by Chriona
In reply to Screen your Land-Lord! he may by Ana
In reply to We are a homeowners by Homeowners Ass…
In reply to Do you have link to the chart by Dustin
Hi, Dustin. That chart is in the FTC's new publication, What Tenant Background Screening Companies Need to Know About the Fair Credit Reporting Act.
In reply to I agree with John Holt. I by fight4thepeople
In reply to I need advise please! I am by Carisa M
If the apartments you are applying for are calling your landlord directly, then the Fair Credit Reporting Act doesn't apply. You could check with your city or county to see if there are local laws that apply to your landlord's comments.
If the apartments you're applying for are using a third party company (meaning a consumer reporting agency) to check your background, then the Fair Credit Reporting Act applies. The apartments are required to give you an adverse action notice that includes the name and contact information for the credit reporting agency that prepared the background report. You can get a free copy of the report from the credit reporting agency if you ask for it within 60 days of the adverse action, and you can dispute the inaccurate information with the credit reporting agency.
If the credit reporting agency doesn't resolve the dispute to your satisfaction, she can give them a statement for them to add to your file. You can also file a dispute with whoever gave the credit reporting agency that inaccurate information.
You may want to contact legal aid. Sometimes, legal aid lawyers can negotiate for tenants to get a “neutral reference” if the tenants agree to move out within 60-90 or even 180 days.
You could also report a business to the FTC at FTC.gov/Complaint. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations.
In reply to Are there any agencies out in by Rashad
Your city or county should have a department to help people with housing problems. You could call the the housing department of your city or county and ask for help with your landlord. Or, you could talk to a Legal Aid lawyer about the problem. Click on Legal Aid and you can search for a lawyer close to you.