The FTC’s Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights and responsibilities.
Fighting Scams and Fraud
As the nation’s consumer protection agency, the FTC takes reports about scammers that cheat people out of money and businesses that don’t make good on their promises. We share these reports with our law enforcement partners and use them to investigate fraud and eliminate unfair business practices. Each year, the FTC also releases a report with information about the number and type of reports we receive.
People are getting more robocalls than ever. Technology is the reason: Companies are using auto-dialers that can send out thousands of phone calls every minute for an incredibly low cost. So what’s the FTC doing to stop these illegal robocallers? And what can you do to limit the number of robocalls you receive? Find out.
Latest in Consumer Protection in the Legal Library
Tips and Advice for Consumers
Want to order a copy of your free credit report? Or find out how to get a refund for a defective product? Maybe you’re shopping for a car, or investigating a money-making opportunity. The Bureau of Consumer Protection provides tips and advice about money and credit, homes and mortgages, health and fitness, jobs and making money, and privacy and identity.
Getting Refunds for Consumers
The FTC sues companies that make deceptive claims about their products or services. These lawsuits sometimes result in refunds for the people affected. Want more information about the FTC’s refunds program? Take a look at recent FTC cases that resulted in refunds.
Resources for Consumer Advocates
If you work with traditionally underserved communities — whether you’re a legal aid provider, a TESOL or other teacher, or an advocate — the FTC’s resources can help. You can use our materials in direct client services, language classes, financial literacy or life skills programs, workshops, and credit and debt counseling sessions.
BCP Business Guidance
BCP’s Business Center provides plain language guidance to help businesses understand their responsibilities and comply with the law. Browse by topic — Advertising & Marketing, Credit & Finance, Privacy & Security — or by industry to find what you need.
Bureau of Consumer Protection Offices
Eight divisions and eight regional offices make up the Bureau of Consumer Protection. Find out how each office contributes to the Bureau’s mission.
Office of Technology Research and Investigation (OTech)
The Office of Technology Research and Investigation is a trusted source for research and information on technology’s impact on consumers, and conducts independent studies, evaluates new marketing practices, and provides guidance to consumers, businesses and policy makers. It also assists the FTC’s consumer protection investigators and attorneys by providing technical expertise, investigative assistance, and training.