Oracle Agrees to Settle FTC Charges It Deceived Consumers About Java Software Updates

Company Will Be Required to Notify Consumers of Risk, Provide Tools to Uninstall Insecure Older Versions

For Release

Oracle has agreed to settle Federal Trade Commission charges that it deceived consumers about the security provided by updates to its Java Platform, Standard Edition software (Java SE), which is installed on more than 850 million personal computers. Under the terms of a proposed consent order, Oracle will be required to give consumers the ability to easily uninstall insecure, older versions of Java SE.

“When a company’s software is on hundreds of millions of computers, it is vital that its statements are true and its security updates actually provide security for the software,” said Jessica Rich, director of the FTC’s Bureau of Consumer Protection. “The FTC’s settlement requires Oracle to give Java users the tools and information they need to protect their computers.”

Oracle’s Java SE provides support for a vast array of features consumers use when browsing the web, including browser-based calculators, online gaming, chatrooms, and 3D image viewing.

According to the FTC’s complaint, since acquiring Java in 2010, Oracle was aware of significant security issues affecting older versions of Java SE. The security issues allowed hackers’ to craft malware that could allow access to consumers’ usernames and passwords for financial accounts, and allow hackers to acquire other sensitive personal information through phishing attacks.

In its complaint, the FTC alleges that Oracle promised consumers that by installing its updates to Java SE both the updates and the consumer’s system would be “safe and secure” with the “latest… security updates.” During the update process, however, Oracle failed to inform consumers that the Java SE update automatically removed only the most recent prior version of the software, and did not remove any other earlier versions of Java SE that might be installed on their computer, and did not uninstall any versions released prior to Java SE version 6 update 10. As a result, after updating Java SE, consumers could still have additional older, insecure versions of the software on their computers that were vulnerable to being hacked.

In 2011, according to the FTC’s complaint, Oracle was aware of the insufficiency of its update process. Internal documents stated that the “Java update mechanism is not aggressive enough or simply not working,” and that a large number of hacking incidents were targeting prior versions of Java SE’s software still installed on consumers’ computers.

While Oracle did have notices on their website relating to the need to remove older versions because of the security risk they posed, the information did not explain that the update process did not automatically remove all older versions of Java SE. The updates continued to remove only the most recent version of Java SE installed until August 2014.

The complaint charges that this failure to disclose the limitations of the updates in light of the statements made about the security benefits of the updates was deceptive and in violation of Section 5 of the FTC Act.

Under the terms of the proposed consent order, Oracle will be required to notify consumers during the Java SE update process if they have outdated versions of the software on their computer, notify them of the risk of having the older software, and give them the option to uninstall it. In addition, the company will be required to provide broad notice to consumers via social media and their website about the settlement and how consumers can remove older versions of the software.

The consent order also will prohibit the company from making any further deceptive statements to consumers about the privacy or security of its software and the ability to uninstall older versions of any software Oracle provides.

The FTC has published a blog post for consumers with more information about Java SE’s update issues.

The Commission vote to issue a complaint and accept the proposed consent order was 4-0. The FTC will publish a description of the consent agreement package in the Federal Register shortly. The agreement will be subject to public comment for 30 days, beginning today and continuing through Jan. 20, 2016, after which the Commission will decide whether to make the proposed consent order final. Interested parties can submit comments electronically and following the instructions on the web-based form.

NOTE: The Commission issues an administrative complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. When the Commission issues a consent order on a final basis, it carries the force of law with respect to future actions. Each violation of such an order may result in a civil penalty of up to $16,000.

The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357).  Like the FTC on Facebook, follow us on Twitter, read our blogs and subscribe to press releases for the latest FTC news and resources.

Contact Information

MEDIA CONTACT:
Jay Mayfield
Office of Public Affairs
202-326-2181

STAFF CONTACT:
Andrea Arias
Bureau of Consumer Protection
202-326-2715

Jacqueline Connor
Bureau of Consumer Protection
202-326-2844