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When consumers need to purchase funeral goods and services, they are likely to be emotional and focused on something other than employing their best consumer skills, even though the purchase could...
States staff view that discount packages may not discount the basic services fee, that fees for washing and disinfection may not be charged unless required by applicable law, and discusses how fees...
Concludes that the basic services fee may not be discounted; that consumers may add additional items to direct cremation, immediate burial, and forwarding and receiving remains without necessarily...
The Funeral Rule requires providers of funeral goods and services to give consumers itemized lists of funeral goods and services that not only state price and descriptions, but also contain specific...
Opines that refusal to accept a funeral because the family has purchased a third-party casket, and refusal to accept delivery of a third-party casket would be funeral rule violations.
Appended to International Harvester Co. , 104 F.T.C. 949, 1070 (1984). See 15 U.S.C. § 45(n). The Honorable Wendell H. Ford Chairman, Consumer Subcommittee Committee on Commerce, Science, and...
When consumers have questions about a company’s services, they often pick up the phone and call. It’s no different when consumers must select a funeral home to handle a loved one’s final arrangements...
The FTC is continuing its assessment of how the Funeral Rule is working for consumers and businesses. The next step: a September 7, 2023, workshop, Shopping for Funeral Services. Check out the just...
There’s a new scheme that involves imposters preying on people who are grieving the loss of a loved one. The imposters pretend to be from the funeral home and say that, unless the family pays more...
The FTC has always recommended that families have in-depth, upfront discussions about funerals and it’s advice we take seriously ourselves. In November 2022, the Commission issued an Advance Notice of...
For grieving consumers who have to make funeral or cremation arrangements for loved ones in other parts of the country, the internet can ease the burden of long-distance logistics – but not if...