Tag: Appliances

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Earlier this year, the FTC settled five law enforcement actions against companies making allegedly deceptive energy savings claims for their replacement windows.  Now the FTC has sent letters to 14 window manufacturers and one window glass manufacturer, warning that they may be making...
A tank top and cut-offs are perfect for a balmy day in Boca Raton, just as a down parka and fuzzy mittens will ward off the shivers in Sheboygan.  That's the idea behind the Department of Energy’s new regional efficiency standards for heating and cooling equipment.  Unlike earlier DOE...
It’s helpful when advertisers can get a window into the FTC’s thinking about certain ad claims — and five recent settlements with companies that sell replacement windows offer just that.According to the FTC, the businesses made exaggerated and unsupported representations about the...
If you’re in the textile industry or sell home HVAC equipment (and especially if you’re in the textile industry and sell HVAC equipment, in which case we’re dying to know what your store looks like), you’ll want to jot down some important dates from the FTC.
In celebration of Halloween — and with apologies to Edgar Allen Poe — here’s our take on what companies can do to make sure spooky business practices don’t come back to haunt them. Once upon a midnight lawful Pondering practices, good and awful, Reading through the U.S. Code For dos...
Like Maria in The Sound of Music, brown paper packages tied up with strings are a few of our favorite things. So it's no surprise that catalog and online shopping has become a time saving essential for millions of Americans.
These days many shoppers wouldn’t think of buying a product without checking if it comes with a written warranty.  And companies in it for the long haul understand the importance of living up to their promises if something goes kablooey.  But that wasn’t always the case.  It wasn’t...
Savvy executives like to stay in the loop on FTC activities that could affect their industry.   They make it a habit to scan the headlines or check for relevant workshops or reports.  But there’s a third category of information a bit less understood: closing letters from BCP staff.In...
A fax comes through at the office looking like it’s a form to re-up your existing phone directory listing.  It includes information about your business, a “Yellow Page ID number,” and a familiar “walking fingers” logo.  The fax, not addressed to any particular person or department in...
Say “spam” and most business executives think of annoying messages that litter their IN box.  But the CAN-SPAM Act and the FTC’s CAN-SPAM Rule cover a much broader range of commercial email.  Yes, that includes messages offering to split $50 million languishing in the foreign bank...
Is your briefcase feeling lighter? That’s because your dog-eared copy of Volume 16 of the Code of Federal Regulations (where most FTC rules and guides live) is decidedly thinner these days. For the past two decades, the agency has undertaken a systematic review of its rules and guides...
You use them everyday at home and at the office, they’re within an arm’s reach of where you’re sitting — and they’re undergoing the most profound change since the days of Thomas Edison.  Any guesses? Light bulbs.
Science, studies, and statistics. There’s a reason advertisers feature them so prominently. When used accurately, they can be powerful tools for distinguishing your product from the competitors. But scientific claims — especially health-related ones — need solid proof.
According to news reports, hackers recently accessed the database of Epsilon, a large marketing company that sends emails on behalf of banks, stores and other businesses.  Was your company an Epsilon client?  If so, the stolen information could make it easier for crooks to send emails...
As your customers' buying habits make clear, today’s consumer marketplace knows no borders.  That’s why the FTC and officials from nine Latin American countries are meeting in Washington, D.C., this week to consider the challenges of global consumer protection.
No, not those unpleasant former colleagues, but the resurgent bane of the business traveler:  bedbugs.Bedbugs are coming out of the woodwork — followed closely by opportunists peddling iffy products aimed at on-the-go professionals.  Although bedbugs don't carry disease, their bites...
Consumers have found their voice.  And last year they raised it more than 1.3 million times to complain about identity theft, fraud, and products that didn’t live up to the advertising hype.
Break out the bubbly and raise a toast:  It's National Consumer Protection Week.  NCPW is an annual campaign sponsored by the FTC and nearly 30 other federal agencies, consumer groups, and advocacy organizations, in conjunction with state, county, and local government offices that are...
Of course, no legitimate business would put out a welcome mat for crooks.  But as the FTC’s data security cases make clear, that’s the effect when companies fail to take reasonable steps to secure sensitive information in their possession — or data they allow others to access.  Three...
For many people, environmental considerations play an important role in what they put in their shopping carts.  But it's tough to know when green claims are credible.  Seals and certifications can be a useful tool to help shoppers decide where to place their trust and how to spend...

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