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January 2018

Jan 24, 2018

There’s one thing people struggling with opioid addiction need: the facts. And there’s something that can hinder their recovery and perhaps even lead to relapse: unproven treatments promoted with deceptive advertising claims. Partnering with federal health agencies,...

Jan 23, 2018

As the saying goes, some people wear their hearts on their sleeve. And many consumers who feel strongly that “American Made Matters” wear their hearts on their head. In other words, when selecting among competing derbies, fedoras, porkpies, or stingy brims, they may have chosen hats manufactured...

Jan 19, 2018

So you’ve received a Civil Investigative Demand (CID) from the Federal Trade Commission related to a consumer protection matter. Now what? We appreciate that it can be daunting for any company – especially a small business – and we want to be as transparent as possible...

Jan 16, 2018

Some people say charity begins at home. But for telemarketers, truthful information about charity begins on the phone. That’s the message of an FTC settlement with InfoCision...

Jan 11, 2018

The FTC’s fight against the deceptive marketing of unproven cancer treatments goes back to the early days of the agency, and it’s disappointing that we still need to bring cases of that nature. But you can add the...

Jan 8, 2018

We can’t guarantee its effectiveness in getting kids to eat their vegetables or finish their homework. But there’s one circumstance in which a Mom or Dad’s “Because I said so . . . .” is the law of the land. When it comes to the online collection of personal information from kids under 13...

Jan 4, 2018

Multi-level marketers sell a wide variety of products and services and they structure their companies in different ways. But there’s a lodestar that all industry members can use to navigate through issues that may arise – and here it is:  Core consumer protection principles apply to all MLMs....

Jan 3, 2018

You’ve seen the sentence in FTC news releases or blog posts: “The order includes a $__ million financial remedy.” So how do provisions like that translate into real help for real consumers? That’s the subject of the...

December 2017

Dec 28, 2017

One Direction had a hit with a song called “18,” but the FTC’s recent law enforcement and policy initiatives suggest that the agency will continue to pursue many directions in its efforts to protect consumers in ‘18. (Sorry. We’re expecting a fresh shipment of pop culture references in...

Dec 18, 2017

There’s been a lot of talk about identity theft lately. Maybe you’ve even heard from customers affected by it. Your help can make a big difference. In fact, did you know that your business is required to provide identity theft victims with copies of records relating to the...

Dec 13, 2017

After the Equifax breach, your customers, clients, and employees may be coming to you with questions. Some people are considering placing a fraud alert on their credit file. Others are thinking about freezing or locking their credit files to help prevent identity thieves from opening new...

Dec 11, 2017

It’s a challenging trade-off. Consumer information is often at the heart of technological innovation and the benefits can be substantial. But what about the injury people may experience when information about them is misused?...

Dec 6, 2017

When it comes to using online negative options to sell unmentionables (or anything else), there are some material terms and conditions that marketers need to clearly mention. That’s the brief but foundational lesson of the...

Dec 5, 2017

Mark March 7, 2018, on your calendar. That’s when the FTC is putting its Contact Lens Rule under the lens at a public workshop...

Dec 1, 2017

Today’s the day for the FTC-Department of Education workshop on Student Privacy & Ed Tech. As attendees in Washington, DC, settle in before the bell rings, get ready to watch the event from your...

November 2017

Nov 30, 2017

The “before” photo showed a silver-haired lady in a wheelchair with a hand on her furrowed brow. “24 hours after” and she’s smiling and knitting on the sofa, thanks to a dietary supplement proven in a 1200-person clinical study to reduce or eliminate the symptoms of joint pain, hypertension,...

Nov 28, 2017

Like Alanis Morissette’s “rain on your wedding day” or “a free ride when you’ve already paid,” the FTC’s lawsuit against Florida’s NextGen Nutritionals, LLC, Anna...

Nov 27, 2017

We’ve all heard about counterfeit money and counterfeit handbags. But counterfeit debt? It’s the subject of a $4.1 million judgment entered last month by a federal court...

Nov 21, 2017

For college students building their resumes, that camp counselor gig is nice – but what about participating in a session at an international conference of privacy and data security experts?

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Nov 20, 2017

Have you done your homework on Ed Tech? The FTC and the Department of Education have published the agenda for their joint...

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