Company Will Issue $1.5 Million in Consumer Refunds, Waive $949,000 More in Fees
Following a public comment period, the Federal Trade Commission approved a final consent order with a company that deceptively advertised its add-on biweekly auto payment plan. National Payment Network, Inc. (NPN) is required to issue $1.5 million in consumer refunds within 30 days of service of the order, and will waive another $949,000 in fees to current customers.
NPN customers who participated in the biweekly payment program for 48 months or more are eligible for refunds of cancellation fees. The company is required to provide these and other refunds and the fee waivers under the terms of the order without any need for consumers to apply. Consumers with questions during the refund period can contact NPN.
As part of the settlement order, NPN is also prohibited from making deceptive claims about its payment program or other add-on products or services.
The case was part of Operation Ruse Control, a nationwide and cross-border multi-partner law enforcement sweep announced in March 2015 that cracked down on deception and fraud in auto sales, leasing, and financing.
The Commission vote approving the final order was 5-0.
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