The Federal Trade Commission is mailing 305 checks totaling $314,945 to consumers who paid up-front for worthless credit card interest rate reduction programs pitched by Payless Solutions using illegal robocalls.
According to the FTC’s complaint, filed jointly with Florida’s Office of the Attorney General, the Orlando-based defendants illegally called thousands of consumers nationwide—including many seniors—and claimed their program would save them at least $2,500 and enable them to pay off their debts more quickly. After convincing consumers to provide their credit card information, the defendants then charged between $300 and $4,999 up-front for their worthless service. The agencies also alleged that in some cases the defendants illegally charged consumers without their consent.
The FTC is providing full refunds, which average more than $1,000 each, to consumers who lost money, as identified by the defendants’ records or by complaints the consumers filed with the FTC or any agency that submits complaints to the FTC’s Consumer Sentinel Network. Recipients should deposit or cash checks within 60 days, as indicated on the check. The FTC never requires consumers to pay money or provide account information to cash a refund check.
The FTC and Florida Attorney General’s Office appreciate the assistance of the Florida Department of Agriculture and Consumer Services and the Orange County Sheriff’s Office in bringing this case to a successful conclusion.
Consumers with questions about these refunds should contact the FTC’s refund administrator, Rust Consulting, Inc., at 866-759-6513. More information about the FTC’s refund program is available at ftc.gov/refunds. The FTC is no longer accepting refund requests in this case.
The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357). Like the FTC on Facebook, follow us on Twitter, read our blogs, and subscribe to press releases for the latest FTC news and resources.
REFUND INFORMATION LINE:
Mitchell J. Katz
Office of Public Affairs