Defendants Routinely Called Consumers on the Do Not Call Registry, Complaint Alleges
At the request of the Federal Trade Commission, a U.S. district court has temporarily halted a debt relief operation that allegedly charged cash-strapped consumers hundreds of dollars based on the false claim that it could obtain rates as low as zero percent.
The agency estimates that the operation’s gross revenues since January 2008 were at least approximately $11.8 million, according to documents filed with the court. The FTC complaint names as defendants Southeast Trust, LLC (formerly known as The Debt School, LLC, also doing business as Financial Freedom Credit Counseling), and the companies’ principal, Paul A. Wexler. The court order stops the illegal conduct and freezes the operation’s assets while the FTC moves forward with the case.
According to documents the FTC filed with the court, the defendants “callously take advantage of consumers who seek debt relief services in this difficult economic environment.” The complaint alleged that the defendants claimed to be a non-profit group that targeted consumers with robocalls, and with ads on websites such as southeasttrust.com and thedebtschool.com. The defendants promised a single monthly payment, an interest rate ranging from zero percent to six percent, and that consumers would be debt free in three to five years.
As part of its continuing crackdown on scams that target consumers in financial distress, the FTC alleged that despite charging consumers an illegal, up-front enrollment fee that varied from $250 to $400, the defendants did not provide any services.
According to the complaint, consumers who responded to ads on the defendants’ websites or who received a robocall from them got a recorded message from “Kathy with Financial Freedom,” which said, in part, “You may recall receiving a letter saying you’ve been approved to consolidate your credit cards down to as low as a 1.5 percent interest rate. This is not a new loan. You’ve already been approved by a certified non-profit agency.” The recorded message provided a toll-free number, which eventually routed consumers to “certified credit counselors,” who were no more than telemarketers, the FTC charged.
Under the pretext of getting the debt consolidation process started, the “certified credit counselors” asked consumers to provide their bank account numbers and other personally identifiable information, according to the complaint. The consumers were told their accounts would not be debited until they signed contracts for the defendants’ debt relief services, but in numerous instances, the consumers’ accounts were debited without their authorization.
The FTC charged the defendants with multiple violations of the Federal Trade Commission Act and the Telemarketing Sales Rule for misrepresenting to consumers that:
- they would not debit their accounts;
- they would provide interest rates ranging from zero percent to six percent; and
- they were a non-profit debt relief organization.
The complaint also alleges that the defendants violated the Telemarketing Sales Rule by:
- charging up-front fees for debt relief services before they provided any debt relief;
- calling consumers who were listed on the Do Not Call Registry;
- misrepresenting their identity, the purpose of their call, or the nature of the goods and services they were selling; and
- making illegal robocalls.
The FTC would like to thank the Better Business Bureau of Southeast Florida for its assistance with this case.
The Commission vote authorizing the staff to file the complaint was 4-1, with Commissioner J. Thomas Rosch voting no. The FTC filed the complaint and request for a temporary restraining order in the U.S. District Court for the Southern District of Florida on December 10, 2012. On December 11, the court granted the FTC’s request for a temporary restraining order.
The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC's online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources.
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