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Starting today, the Federal Trade Commission is mailing 2,172 partial refund checks totaling nearly $210,000 to consumers who bought Nano-UV “disinfectant” devices from a company called Zadro Health Solutions, Inc. These are legitimate refund checks that must be cashed within 60 days of the date they are issued, or they will become void.

The refunds stem from an FTC settlement with Zadro announced in August 2015. According to the FTC’s complaint, Zadro’s ads falsely claimed that their devices “safely kill 99.99% of targeted bacteria – E. Coli, Salmonella and the H1N1 (swine flu) virus in 10 seconds.”

Rust Consulting, Inc., the redress administrator for this matter, will mail refund checks to eligible consumers. The average amount each consumer will receive is $96.50. The checks must be cashed within 60 days of the date they are issued. The FTC never requires consumers to pay money or provide information before redress checks can be cashed.

Refund checks will be issued to Nano-UV device purchasers who were identified in company records. Consumers who bought Nano-UV devices may still file a complaint with the FTC, but it is unclear whether additional refunds will be available. The FTC has established a hotline for consumers who have questions, which is 1-866-683-8516.

The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357). Like the FTC on Facebook, follow us on Twitter, read our blogs and subscribe to press releases for the latest FTC news and resources.

Contact Information

Mitchell J. Katz
Office of Public Affairs