Debt Collection 2.0 – Protecting Consumers as Technologies Change

former FTC Conference Center 601 New Jersey Avenue, NW, Washington, DC 20001 | Directions & Nearby

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Live Webcast

Event Description

The Federal Trade Commission will host a day-long public workshop to consider the impact of technological advances on the consumer debt collection system. The workshop will explore how changing technology affects the ways in which debt collectors communicate with consumers and obtain and process information about consumers and debts. Technologies to be discussed include mobile telephones, email, social media, information gathering tools, and the software platforms that collectors use, including auto-dialers, databases, and payment portals. The discussion will focus upon how these technologies affect collectors' compliance with the law, consumer protection concerns that may arise from their use, and the proper response to those concerns.

Request to Participate

Individuals and organizations may submit requests to participate as panelists. Such requests should be submitted in electronic form to dctech@ftc.gov. Please refer to the Request To Participate As Panelists part of the "Supplementary Information" section of the Federal Register notice for complete information on submitting a request to participate. Prospective panelists should submit a statement detailing their expertise on the issues to be addressed and contact information, on or before 5:00 p.m. EST, Tuesday, March 22, 2011. Panelists will be selected based on expertise and the need to include a broad range of views.

Event Details

FTC Privacy Policy

Under the Freedom of Information Act (“FOIA”) or other laws, we may be required to disclose to outside organizations the information you provide when you pre-register. The Commission will consider all timely and responsive public comments, whether filed in paper or electronic form, and as a matter of discretion, we make every effort to remove home contact information for individuals from the public comments before posting them on the FTC website.

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This event is open to the public and may be photographed, videotaped, webcast, or otherwise recorded. By participating in this event, you are agreeing that your image — and anything you say or submit — may be posted indefinitely at ftc.gov or on one of the Commission's publicly available social media sites.