Williams-Sonoma, Inc. Settles with FTC, Agrees to Stop Making Overly Broad and Misleading ‘Made in USA’ Claims about Houseware and Furniture Products

For Release

Home products and kitchen wares company Williams-Sonoma Inc. has agreed to stop making false, misleading, or unsubstantiated claims that all of its Goldtouch Bakeware products, its Rejuvenation-branded products, and Pottery Barn Teen and Pottery Barn Kids-branded upholstered furniture products are all or virtually all made in the United States.

As part of the proposed settlement, Williams-Sonoma is required to pay $1 million to the FTC.

“Many of us want to buy products that are made in the USA, and we trust companies like Williams-Sonoma to tell us the truth,” said Andrew Smith, the Director of the FTC’s Bureau of Consumer Protection. “When a company falls short, we will hold it accountable.”

The San Francisco-based company, also doing business as Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Outward, and Mark & Graham, markets its products throughout the United States, in stores and on its websites and social media platforms.

According to the FTC’s complaint, Williams-Sonoma deceptively claimed in advertisements and promotional materials that certain categories of its products were all or virtually all made in the United States.

In 2018, the Commission received reports that Williams-Sonoma claimed in ads and promotional materials for Pottery Barn Teen organic mattress pads that those products were “Crafted in America from local and imported materials.” When consumers purchased the mattress pads, they discovered that the pads, in fact, were made in China, according to the complaint. Williams-Sonoma quickly corrected the country-of-origin information for the mattress pads, and agreed to comply with the FTC’s requirement that it undertake a larger review of its country-of-origin verification process. Consequently, on June 13, 2018, the FTC staff issued a letter closing the investigation.

The FTC alleges that since the closing letter was issued, Williams-Sonoma has made misleading claims that all Goldtouch Bakeware, Rejuvenation-branded products, and Pottery Barn Teen and Pottery Barn Kids-branded upholstered furniture products, including raw materials and subcomponents, were all or virtually all made in the United States. These claims include:

  • Goldtouch Bakeware is made in America or in the USA. This claim appeared on the company’s website and in its catalogue.
Goldtouch Bakeware product claim
Goldtouch Bakeware product claim

  • On the company website and in emails, Rejuvenation-branded products are made in America or in the USA.

Rejuvenation product claim
Rejuvenation product claim
Rejuvenation product claim

  • In a company video, Pottery Barn Teen and Pottery Barn Kids-branded upholstered furniture is made in America or in the USA.

PBteen product claim

In fact, according to the complaint, numerous Goldtouch Bakeware products, Rejuvenation-branded products, and Pottery Barn Teen and Pottery Barn Kids-branded upholstered furniture products are wholly imported, or contain significant imported materials or components. Therefore, Williams-Sonoma allegedly deceived consumers with its broad claims that all items in these product lines are all or virtually all made in in the United States.

Under the terms of the proposed order, Williams-Sonoma is prohibited from making unqualified U.S.-origin claims for any product, unless it can show that the product’s final assembly or processing—and all significant processing—takes place in the United States, and that all or virtually all components of the product are made and sourced in the United States. Under the order, any qualified Made in USA claims must include a clear and conspicuous disclosure about the extent to which the product contains foreign parts, components, and/or processing. To claim that a product is assembled in the United States, Williams-Sonoma must ensure that it is last substantially transformed in the United States, its principal assembly takes place in the United States, and United States assembly operations are substantial.

The order also prohibits Williams-Sonoma, its officers, and any other company representatives from making untrue, misleading, or unsubstantiated country-of-origin claims in their marketing materials about any product or service.

The FTC’s Enforcement Policy Statement on U.S. Origin Claims provides further guidance on making non-deceptive “Made in USA” claims.

The Commission vote to issue the complaint and accept the proposed consent order for public comment was 5-0. The FTC published the consent agreement package in the Federal Register on April 7. Instructions for filing comments appear in the published notice. Comments must be received 30 days after publication in the Federal Register. Once processed, comments will be posted on Regulations.gov.

NOTE: The Commission issues an administrative complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. When the Commission issues a consent order on a final basis, it carries the force of law with respect to future actions. Each violation of such an order may result in a civil penalty of up to $43,280.

Additional Contact Information

MEDIA CONTACT:
Betsy Lordan
Office of Public Affairs
202-326-3707

STAFF CONTACT:
Julia Solomon Ensor
Bureau of Consumer Protection
202-326-2377