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Following a public comment period, the Federal Trade Commission has approved a final order resolving FTC allegations that Google, Inc., unfairly billed consumers for in-app charges incurred by children without their parents’ consent.

The settlement was first announced by the Commission in September. It resolves allegations that Google billed consumers millions of dollars for charges incurred by children without consent from account holders. When Google first introduced in-app charges to the Google Play store in 2011, the FTC’s complaint alleged, Google billed for such charges without any password requirement or other method to obtain account holder authorization. The complaint also alleged that even after requiring a password to incur in-app charges, the company failed to tell parents that entering the password would then open a 30-minute window during which children could make unlimited charges without authorization.

The settlement requires Google to provide full refunds of unauthorized in-app charges incurred by children and to modify its billing practices to obtain express, informed consent from consumers before billing them for in-app charges. If the company gets consumers’ consent for future charges, consumers must have the option to withdraw their consent at any time.

In addition, Google is required to contact all consumers who had an in-app charge to inform them of the refund process for unauthorized in-app charges by children within 15 days of the order being finalized. Google must make these refunds promptly, upon request from an account holder. Should the company provide less than $19 million in refunds within a year of the settlement’s approval, the company will be required to remit the balance to the Commission for use in providing additional remedies to consumers or for return to the U.S. Treasury.

The Commission vote approving the final order and response letters to commenters was 4-0-1, with Commissioner Wright recused. (FTC File No. 122-3237, the staff contacts in the Bureau of Consumer Protection are Duane Pozza, 202-326-2042 and Jason Adler, 202-326-3231.)        

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources.

Contact Information

Justin Cole
Director, Office of Public Affairs