Filing a Consumer Complaint With the FTC
The FTC encourages consumers to file a complaint whenever they have been the victim of fraud, identity theft, or other unfair or deceptive business practices. They can do it online, or by calling the FTC’s Consumer Response Center at 1-877-FTC-HELP (1-877-382-4357). Although filing a complaint will not guarantee that their problem will be fixed, it can help the FTC and other agencies investigate and take enforcement actions whenever it is warranted. The FTC compiles complaint data that it receives, along with data from other agencies, into a database called Consumer Sentinel. Consumer Sentinel allows members to access consumer complaints submitted directly to the FTC, as well as to complaints shared by over 40 data contributors, including the Consumer Financial Protection Bureau, the Internal Revenue Service, over 20 State Attorneys General, and all North American Better Business Bureaus. More than 2,300 federal, state, local, and international law enforcement users have access to Sentinel; hundreds of individual members access the system each week.