Western Union Refunds

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ALERT: People have reported scam emails about the Western Union refund program. Do not reply to any emails telling you to apply for a refund or that ask you to provide personal information.

On September 23, 2020, the second round of checks in the Western Union matter will begin mailing. This mailing includes almost 33,000 checks totaling approximately $147 million. People who get checks in this mailing will get 100% of their verified losses.

The first round of checks was mailed out on March 11, 2020. We anticipate there will be refunds to additional people in the future.

For questions about your check or your claim, please call the administrator at 1-844-319-2124.

Here are FAQs about the refund program:

What is this case about?

For years, many people who lost money to scams sent their payment through a Western Union wire transfer. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. They also pretended to be family members in need of cash, or law enforcement officers demanding payment. The scammers told people to send money through Western Union. No one received the cash, prizes or services they were promised.

Because of joint investigations by the FTC, the Department of Justice (DOJ), and the U. S. Postal Inspection Service, Western Union agreed to pay $586 million and admitted to aiding and abetting wire fraud. DOJ is now using that money to provide refunds to people who were tricked into using Western Union to pay scammers.

What was the deadline to file a claim?

The deadline to file a claim was May 31, 2018. The Department of Justice (DOJ) plans to provide a way for people to apply for refunds in the future. When there is information about how to apply, DOJ will post it on the Western Union Remission site.

I submitted a claim form but didn’t get a check.

If you signed and returned a pre-filled claim form sent to you by the administrator, then you should expect to get a check within the next few weeks. If you don’t get a check, please call the administrator at 1-844-319-2124.

If you completed a blank claim form, you should receive a letter telling you whether your claim has been verified. If your claim was verified, you will receive a check. If your claim was not verified, the letter will provide information on how to apply for reconsideration. If you completed a blank claim form and didn’t receive a letter about whether your claim was verified, please call the administrator at 1-844-319-2124.

Who was eligible to submit a claim?

People who sent money to a scammer through Western Union between January 1, 2004 and January 19, 2017 were eligible to submit a claim.

What kinds of scams are covered by these refunds?

A variety of scams are covered by this settlement, including:

  • Online or internet scams – you did not receive the items you tried to buy online.
  • Lottery or prize promotion scams – you were told you won a lottery or sweepstakes, but never got the prize.
  • Emergency or grandparent scams – you sent money to someone pretending to be a relative or friend in urgent need of money.
  • Advance-fee loan scams – you paid upfront fees but did not get the promised loans.
  • Online dating or romance scams – you sent money to someone who created a fake profile on a dating or social networking website.

I think I am eligible for a refund. Can I get a copy of my receipt from Western Union?

According to the Western Union website, you can request a receipt by email, using the following steps:

  1. Go to the Western Union Email Help Center.
  2. Choose Copy of Money Transfer Receipt from the list.
  3. Complete the form and click “Submit.”

Where can I get more information about the claims process?

For the latest information:

Consumer Information

Business Information