Western Union Refunds

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ALERT: People have reported scam emails about the Western Union refund program. Do not reply to any emails telling you to apply for a refund or to provide personal information. The deadline to apply has passed. Any requests for additional information regarding your claim will come by postal mail.

Beginning on March 11, 2020, the first round of checks in the Western Union matter will be mailed out. This mailing includes more than 109,000 checks totaling $153 million. Check recipients in this mailing are receiving 100% of the losses identified on their pre-filled claim forms.

There will be another large distribution later this year to additional consumers. In the meantime, the claims administrator is working to reach as many consumers as possible to verify claims.

If you got a letter that says there was a problem with your claim, you can submit your response via email to: info@westernunionremission.comDo not use any other email address, and do not reply to any emails telling you to apply for a refund or to provide personal information.

If you have a question about your check, or your claim, please call the administrator at 1-844-319-2124.  

Here are FAQs about the refund program:

    What is this case about?

    For years, many people who lost money to scams sent their payment through a Western Union wire transfer. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. They also pretended to be family members in need of cash or law enforcement officers demanding payment. The scammers told people to send money through Western Union. No one received the cash, prizes or services they were promised.

    Because of joint investigations by the FTC, the Department of Justice (DOJ), and the U. S. Postal Inspection Service, Western Union agreed to pay $586 million and admitted to aiding and abetting wire fraud. DOJ is now using that money to provide refunds to people who were tricked into using Western Union to pay scammers.

    What was the deadline to file a claim?

    The deadline to file a claim was May 31, 2018. We are not currently accepting new claims.

    I got a letter asking me to provide documents to support my claim. Can I get a copy of my receipt from Western Union?

    According to the Western Union website, you can request a receipt by email, using the following steps:

    1. Go to the Western Union Email Help Center.
    2. Choose Copy of Money Transfer Receipt from the list.
    3. Complete the form and click “Submit.”

    I submitted a claim form, but didn’t get a check.

    If you signed and returned a pre-filled claim form sent to you by the administrator and didn’t change the pre-filled loss amount, then you should expect to get a check within the next few weeks. If you don’t get a check, please call the administrator at 1-844-319-2124.

    If you completed a blank claim form or changed the loss amount indicated on your pre-filled form, then you can expect to get a check later this year. We will update this page when there is more information about these distributions.     

    Who was eligible to submit a claim?

    People who sent money to a scammer through Western Union between January 1, 2004 and January 19, 2017 were eligible to submit a claim.

    What kinds of scams are covered by these refunds?

    A wide variety of scams are covered by this settlement, including:

    • Online or internet scams – you did not receive the items you tried to buy online
    • Lottery or prize promotion scams – you were told you won a lottery or sweepstakes, but never got the prize
    • Emergency or grandparent scams – you sent money to someone pretending to be a relative or friend in urgent need of money
    • Advance-fee loan scams – you paid upfront fees, but did not get the promised loans
    • Online dating or romance scams – you sent money to someone who created a fake profile on a dating or social networking website.

    Where can I get more information about the claims process?

    For the latest information, you can:

    Consumer Information

    Business Information