Opinion 10-2
Discusses whether the transfer of a consumer-initiated call to a prerecorded message is restricted by Telemarketing Sales Rule provisions concerning outbound telephone call initiated to deliver a prerecorded message.
Advisory Opinions
Our staff issue advisory opinions to help clarify FTC rules and decisions regarding either competition or consumer protection issues, often in response to requests from businesses and industry groups. To find a specific opinion, use the filters on this page. Parties may request advice from our staff concerning proposed conduct.
Opinion 10-1
Discusses whether prerecorded messages to customers regarding the availability of free services for a limited time period is telemarketing under the Telemarketing Sales Rule.
Opinion 09-6
Addresses whether a funeral provider may include a reduced basic services fee in its prices for direct cremation, immediate burial and forwarding and receiving remains.
Opinion 09-7
Considers funeral provider liability for claims that a vault or casket is "waterproof."
Opinion 09-2
Discusses the application of the Magnuson-Moss Warranty Act to a one-year "service warranty"
Opinion 09-1
Discusses applicability of TSR restrictions on the use of prerecorded messages in telemarketing to technology that enables call agents to respond to the recipient of a call by substituting audio recording of a response for the call agents' own voice.
Opinion 09-3
Clarifies that Opinion 09-1 is limited to the issues discussed in that opinion.
Opinion 09-4
Discusses the circumstances under which funeral providers should include the overhead cost of the use of a vehicle to obtain death certificates and permits in their basic services fee.
Opinion 09-5
Confirms that cemeteries generally are not covered by the Funeral Rule unless they offer both funeral services and funeral goods.
Opinion 09-2
Confirms that funeral providers must provide accurate price information by telephone to anyone who inquires about offerings or prices, including a business that will use the information for its own profit.
Opinion 09-1
Discusses whether funeral providers may offer discount packages conditioned on the purchase of a casket, and whether such packages may discount the basic services fee.
Opinion 09-1
Discusses the application of the Magnuson-Moss Warranty Act to consumer product warranties provided in electronic formats
Opinion 08-1
Confirms that crematories that offer funeral goods are covered by the Funeral Rule.
Opinion 08-1
Discusses the application of the Magnuson-Moss Warranty Act to a large diesel engine
Opinion 08-1
Discusses the interplay between the recordkeeping requirements of the Telemarketing Sales Rule and the Do Not Call and Call Abandonment "safe harbor" provisions.
Advisory opinion on whether the Fair Debt Collection Practices Act prohibits a debt collector from notifying a consumer of settlement options that may be available to avoid foreclosure
Response to request by U.S. Foreclosure Network regarding whether the Fair Debt Collection Practices Act prohibits a debt collector from notifying a consumer of settlement options that may be available to avoid foreclosure, Decisions Volume 145
