Opinion 10-2
Discusses whether the transfer of a consumer-initiated call to a prerecorded message is restricted by Telemarketing Sales Rule provisions concerning outbound telephone call initiated to deliver a prerecorded message.
Advisory Opinions
FTC staff issue advisory opinions to help clarify FTC rules and decisions, often in response to requests from businesses and industry groups. To find a specific opinion, use the filters on this page.
Opinion 10-1
Discusses whether prerecorded messages to customers regarding the availability of free services for a limited time period is telemarketing under the Telemarketing Sales Rule.
Opinion 09-6
Addresses whether a funeral provider may include a reduced basic services fee in its prices for direct cremation, immediate burial and forwarding and receiving remains.
Opinion 09-7
Considers funeral provider liability for claims that a vault or casket is "waterproof."
Opinion 09-2
Discusses the application of the Magnuson-Moss Warranty Act to a one-year "service warranty"
Opinion 09-1
Discusses applicability of TSR restrictions on the use of prerecorded messages in telemarketing to technology that enables call agents to respond to the recipient of a call by substituting audio recording of a response for the call agents' own voice.
Opinion 09-3
Clarifies that Opinion 09-1 is limited to the issues discussed in that opinion.
Opinion 09-4
Discusses the circumstances under which funeral providers should include the overhead cost of the use of a vehicle to obtain death certificates and permits in their basic services fee.
Opinion 09-5
Confirms that cemeteries generally are not covered by the Funeral Rule unless they offer both funeral services and funeral goods.
Opinion 09-2
Confirms that funeral providers must provide accurate price information by telephone to anyone who inquires about offerings or prices, including a business that will use the information for its own profit.
Opinion 09-1
Discusses whether funeral providers may offer discount packages conditioned on the purchase of a casket, and whether such packages may discount the basic services fee.
Opinion 09-1
Discusses the application of the Magnuson-Moss Warranty Act to consumer product warranties provided in electronic formats
Opinion 08-1
Confirms that crematories that offer funeral goods are covered by the Funeral Rule.
Opinion 08-1
Discusses the application of the Magnuson-Moss Warranty Act to a large diesel engine
Opinion 08-1
Discusses the interplay between the recordkeeping requirements of the Telemarketing Sales Rule and the Do Not Call and Call Abandonment "safe harbor" provisions.
