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The FTC has learned that certain organizations, including Factoring International AG, Direct Factoring EOOD, Marketing Administration Ltd., and Marketing Services & Business Administration Ltd., are contacting consumers to collect on Yellow Page Marketing invoices. [example 1 | example 2 | example 3 | example 4] The court order in this case prohibits the collection of payments on Yellow Page Marketing accounts.

Acting on a Federal Trade Commission complaint, a federal court has ordered a European-based operation to pay more than $10.2 million for tricking small businesses and nonprofit organizations into paying for unwanted listings in online business directories.  The default judgment permanently bans the defendants from marketing Internet directories and listings in the future, and prohibits them from collecting payments from their previous customers, disclosing or otherwise benefitting from customers’ personal information, and failing to dispose of this information properly.

In July 2011, the FTC filed its complaint against Jan Marks; Yellow Page Marketing B.V., also doing business as Yellow Page B.V. and Yellow Page (Netherlands) B.V.; Yellow Publishing Ltd.; and Yellow Data Services Ltd..  They allegedly ran the scheme from Palma de Mallorca, Spain, using English and Dutch corporations, falsely represented that businesses and nonprofits had a preexisting business relationship with them, and that they were affiliated with a local yellow pages directory.  A federal judge temporarily halted the operation and froze the defendants’ assets, pending resolution of the case.

The FTC received several hundred complaints from consumers who received faxes that appeared to be from their local yellow pages directories, confirming listings the consumers already had.  Those who returned the faxed forms were billed by Yellow Page Marketing and told to send more than $1,000 to a Park Avenue address in New York City.  Consumers who refused to pay were subjected to threatening and intimidating collection tactics.  Under the July 2011 temporary restraining order, the FTC intercepted and opened mail that consumers sent to that address, which included nearly 800 checks totaling more than $460,000.  The FTC has determined that consumers’ information would be best protected by destroying the checks.  In conjunction with this announcement, the FTC is mailing letters to affected consumers, advising them of these facts and providing an FTC Business Alert, “When Yellow Pages Invoices Are Bogus.”  The FTC further advises consumers that any attempts to collect on defendants’ invoices are in violation of the court order announced today.

The order was entered by the U.S. District Court for the Northern District of Illinois, Eastern Division.  In conjunction with the FTC’s case, the Canadian Competition Bureau secured a judgment against this operation in March, 2012.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC's online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics.  Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources.

Contact Information

Frank Dorman
Office of Public Affairs

Rozina C. Bhimani
FTCs Midwest Region