The FTC is not contacting people about refunds in the Amazon matter. If you get a call from someone who claims to be from the FTC, it’s a scam. Report it at ReportFraud.ftc.gov. The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. And no one from Amazon will ever ask you for money to get a refund. Only scammers say they can get you special access or a guaranteed refund.
As the result of the Trump-Vance FTC’s historic $2.5 billion settlement, Amazon is sending automatic refunds to millions of eligible Prime customers.
What was the lawsuit about?
According to the FTC’s lawsuit, Amazon:
- allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent
- made it difficult for customers to cancel their Amazon Prime subscriptions.
As the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.
Amazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund.
How much will my payment be?
Under the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, up to a maximum of $51.
When will I get my payment?
Between November 12, 2025 and December 24, 2025, Amazon will provide automatic refunds to millions of eligible Prime customers.
Who is eligible for an automatic refund?
You may be eligible for an automatic refund from Amazon if you meet all three requirements:
- You are an Amazon Prime customer in the United States.
- You signed up for an Amazon Prime subscription through a “challenged enrollment flow” (the universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow) between June 23, 2019 and June 23, 2025.
- You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment.
How will I get my automatic refund?
If you are eligible for an automatic refund, Amazon will send you an email between November 12, 2025 and December 24, 2025. You can get your refund by PayPal or Venmo.
Please accept your refund within 15 days.
I want a check instead of PayPal or Venmo. What can I do?
If you want a check instead, ignore the email from Amazon. Once you do not claim the PayPal or Venmo payment, Amazon will mail you a check to your default shipping address listed on your Prime subscription.
If you get a check, please cash it within 60 days.
I didn’t accept my automatic refund through PayPal or Venmo. Can I still get my refund?
Yes, you can still get your refund.
If you didn’t accept your automatic refund through PayPal or Venmo, Amazon will mail you a check to your default shipping address listed on your Prime subscription.
If you get a check, please cash it within 60 days.
I’m an eligible Prime customer, but I didn’t get an automatic refund, now what?
You don’t need to do anything right now.
In 2026, Amazon will begin its claims process for eligible Prime customers who didn’t get an automatic refund between November and December 2025.
You don't need to contact the FTC to receive a refund. We will update this page when Amazon starts its claims process.
The FTC will never ask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund.
Where can I get more information?
For more information, visit www.SubscriptionMembershipSettlement.com.
For now, you can:
- bookmark ftc.gov/Amazon and check back often
- sign up to get e-mail updates about this refund program.