As the result of the FTC’s actions, Amazon agreed to pay $1.5 billion to provide refunds to customers harmed by Amazon’s enrollment and cancellation practices for its Prime subscriptions. Amazon Prime customers that meet the eligibility criteria will receive refunds.
What was the lawsuit about?
According to the FTC’s lawsuit, Amazon:
- allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent
- and made it difficult for customers to cancel their Amazon Prime subscriptions.
As the result of the FTC’s settlement, Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.
Amazon will pay refunds in two stages: (1) automatic refund process; and (2) claims process. By December 25, 2025, Amazon will provide automatic refunds to eligible Prime customers. In 2026, Amazon will begin its claims process for eligible Prime customers.
Who is eligible for an automatic refund?
You may be eligible for an automatic refund from Amazon if you meet all three requirements:
- You are an Amazon Prime customer in the United States.
You signed up for an Amazon Prime subscription through a “challenged enrollment flow” (including signing up through the universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow) between June 23, 2019 and June 23, 2025
OR
You unsuccessfully tried to cancel your Amazon Prime subscription between June 23, 2019 and June 23, 2025.
- You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment.
How do I apply for a refund?
You don’t need to do anything right now.
Amazon will automatically refund eligible Amazon Prime subscribers that meet the eligibility criteria by December 25, 2025. Eligible customers will receive a refund of their Amazon Prime subscription fees, up to a maximum payment of $51.
You don't need to contact the FTC to receive a refund. We will update this page when we have more information.
Remember, the FTC never asks you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t provide personal information to anyone who contacts you promising a refund.
For now, you can:
- bookmark FTC.gov/Amazon and check back often
- sign up to get e-mail updates about this refund program.