Do Not Call Registry Data Book 2018: Massachusetts

Complaints by County


Download county data [CSV, .698 KB]

Map of Massachusetts counties indicating relative number of complaints from low to high. See attached CSV file for complaint data by jurisdiction.

 

 

Complaints by Topic

Graph of Do Not Call complaints by topic in the current fiscal year. The topic with the most complaints was reducing debt with 15,070 complaints, followed by imposters with 8,808 complaints and medical and prescriptions with 6,157 complaints. Note: not everyone who files a complaint reports a topic.

 

 

State Totals

Complaints:119,103(#24 nationally, per 100K population)
Active Registrations:5,893,707(#3 nationally, per 100K population)

 

 

Complaints by Fiscal Year

Graph of Do Not Call complaints recorded in Massachusetts from fiscal year 2014 to fiscal year 2018. In 2014 there were 69,728 complaints filed, which increased each year peaking at 156,001 in 2017. In 2018 there were 119,103 complaints filed, fewer than 2017.

 

 

Active Registrations by Fiscal Year

Graph of active Do Not Call registrations in Massachusetts each fiscal year from 2014 to 2018. In 2014 there were 5.5 million numbers registered, which increased each year. In 2018 there were 5.8 million numbers registered.

 

 

Complaints by Call Type

Pie chart of Do Not Call complaints by Call Type in the current fiscal year. The largest portion was robocall at 79,523, followed by live caller at 37,402, and call type not reported at 2,178.