The workshops focused on the role technology plays for both consumers and businesses. Consumers may have more technologies available to help them protect their personal information, but it is unclear whether consumers are using these technologies and whether these products reflect the needs of consumers in this area. Businesses may also be using new technologies to scan their Web sites for vulnerabilities and encode privacy restrictions directly into stored data, but it is equally unclear whether technology is meeting the privacy and security needs of businesses. The workshops fostered a wide-ranging discussion on these issues. They also examined whether and what progress has been made in the security area since the Federal Trade Commission's May 2002 workshop on consumer information security.
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