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Did you discover a Vivint account opened in your name? You may be eligible for a refund.

The FTC is sending claim forms to more than 9,000 people who may be eligible for a settlement payment.

The FTC alleged that Vivint helped unqualified customers get financing for home security products by misusing other people’s credit reports. As a result, people who had never interacted with the company found Vivint accounts on their credit reports. Some people were contacted by debt collectors for accounts they didn’t open.

If you didn’t sign up for Vivint’s home security and monitoring services but had a Vivint account opened in your name between 2016 and 2019, you can file a claim.

If you believe you are eligible, but didn’t get a claim form, please call the refund administrator at 1-833-472-1996.

How do I apply for a payment?

Apply online at

What is the deadline to apply for a payment?

To be eligible, you must file a claim by November 15, 2023.

How much will my payment be?

Filing a claim doesn’t guarantee you a payment. Claims will be reviewed and verified. If your claim is approved, your payment amount will depend on several factors, including how many people file a claim.

When will I get my payment?

We don’t have a mailing date yet for payments. We will update this page when we have more information.

Where can I get help or find more information?

You can find answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-833-472-1996.