Skip to main content

Did you discover a Vivint account opened in your name? You may be eligible for a refund.

The FTC is currently reviewing claims. We will update this page when we have more information.

What was the settlement about?

The FTC alleged that Vivint helped unqualified customers get financing for home security products by misusing other people’s credit reports. As a result, people who had never interacted with the company found Vivint accounts on their credit reports. Some people were contacted by debt collectors for accounts they didn’t open.

What was the deadline to apply for a payment?

The deadline was January 31, 2024. The FTC is no longer accepting claims.

How much will my payment be?

Filing a claim doesn’t guarantee you a payment. Claims will be reviewed and verified. If your claim is approved, your payment amount will depend on several factors, including how many people file a claim.

When will I get my payment?

We don’t have a mailing date yet for payments. We will update this page when we have more information.

Where can I get help or find more information?

You can find answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-833-472-1996.