Bureau of Consumer Protection

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Jan21

Event

How To Avoid Government Imposter Scams

January 21, 2026 | 2:00PM

In 2024, Americans lost nearly $13 billion to fraud, according to reports to the FTC. Imposter scams are constantly the top reported fraud, and complex schemes involving government and business...

Report

2024 Audit of the National Center for Dispute Settlement Non-Binding Automobile Warranty Arbitration Program

2024 Audit of the National Center for Dispute Settlement Non-Binding Automobile Warranty Arbitration Program (13.94 MB)

Report

2024 Audit of Better Business Bureau Auto Line

2024 Audit of Better Business Bureau Auto Line (3.25 MB)

Data Spotlight

Rental scams hit home with $65 million in reported losses

Date

December 22, 2025

Accepts pets? Affordable rent? Close to work? Whatever the must-haves are for your next rental home, you can bet there’s a fake listing that checks all the boxes. Since 2020, people have reported...

Rental scams hit home with $65 million in reported losses (287.5 KB)

Business Blog

A warning letter (or ten) for businesses: comply with the FTC’s Consumer Review Rule

Date

December 22, 2025

Consumers often rely on reviews to help them choose between everything from home repair companies to apartments to lawyers. When those reviews reflect honest feedback from real people who have...

Business Blog

Are you managing a rental property? Lessons from the FTC’s lawsuit against Greystar

Date

December 8, 2025

Price can be one of the most important factors people consider when looking for housing. But what happens when the rental price advertised doesn’t represent the price your tenants end up paying...

Business Blog

Are you in the telemarketing business? Here’s what to know about Citizens Disability

Date

September 30, 2025

The FTC is committed to fighting illegal telemarketing. For proof, look no further than the recently announced settlement with Citizens Disability, LLC and its subsidiary, CD Media, LLC (collectively...

Business Blog

Help your employees avoid scams during Medicare open enrollment

Date

September 30, 2025

If you run a business, you might have employees on Medicare. Or maybe you know family or friends on Medicare or employees with family or friends on Medicare. Here’s how to help everyone avoid scams...

Oct07

Event

How To Avoid Government Imposter Scams

October 7, 2025 | 12:00PM

In 2024, Americans lost nearly $13 billion to fraud, according to reports to the FTC. Imposter scams are constantly the top reported fraud, and complex schemes involving government and business...

Business Blog

Professional fundraisers: Don’t skimp on your due diligence — or the truth

Date

September 25, 2025

Is your business in the fundraising business? Want a refresher on the rules of the road? Check out the FTC’s recent settlement with Kars-R-Us.com, Inc. (“Kars”), a company that collected donations on...

Jan28

Event

Age Verification Workshop

January 28, 2026 | 9:00AM - 5:00PM

The Age Verification Workshop will bring together a diverse group of stakeholders, including researchers, academics, industry representatives, consumer advocates, and government regulators, to discuss...

Business Blog

Does your business offer subscription services? Learn about the FTC’s settlement with Chegg

Date

September 15, 2025

Nowadays people can use subscription services for almost all areas of life: entertainment, food, gifts, fitness, education. These (often monthly) charges can add up, so if someone decides they want to...

Business Blog

Is that really the United States Patent and Trademark Office?

Date

September 9, 2025

You already know how important trademarks and patents are to protecting your intellectual property. But do you know how to tell the difference between the real United States Patent and Trademark...

Business Blog

First INFORM Consumers Act enforcement case filed against online marketplace Temu

Date

September 5, 2025

Online marketplaces and third party sellers looking for a refresher on the INFORM Consumers Act should look no further than the recent settlement with Whaleco, Inc., which operates the online...

Business Blog

This National Preparedness Month, make a plan for your business

Date

September 3, 2025

How will your business operate if important systems are down due to a natural disaster or weather emergency? Do you have backup files of critical data? And do your communications, IT, and operations...

Business Blog

Protecting children watching YouTube videos: Lessons learned from FTC’s settlement with Disney

Date

September 2, 2025

Are you posting videos to YouTube that are made for kids? Are you using channels designated for adults? If you’re uploading child-directed videos to adult-designated channels, you might have a COPPA...

Business Blog

Cancelling a gym (or other) membership shouldn’t be a heavy lift: what businesses can learn from the FTC’s case against LA Fitness

Date

August 22, 2025

It’s a common trope that joining a gym is easy, going to the gym is hard, and cancelling a gym membership is often…well, not easy. According to the FTC’s recent case against the operators of LA...

Business Blog

Auto Dealer? Interested in the Safeguards Rule? The FTC has some FAQs for you

Date

August 13, 2025

If you’re a regular reader of this blog, or you’re someone tuned in to how financial institutions are required to maintain safeguards to protect their customers’ information, you might already know...

Business Blog

If you’re deceiving consumers, the FTC means business: exploring the recent settlement with MediaAlpha

Date

August 7, 2025

Are you a collector of lead data, a seller of leads, or a purchaser of leads? There’s something for you in today’s FTC settlement with MediaAlpha. The FTC alleges that the online lead generation...

Business Blog

Keep scammers out of your business

Date

August 7, 2025

The Rule of 7 in marketing says people need to hear a message at least seven times before they act on it. The latest Data Spotlight from the FTC, “False alarm, real scam” has some messaging to share...

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