National Do Not Call Registry Data Book for Fiscal Year 2019

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they do not want to receive most telemarketing sales calls and robocalls. If a consumer receives a call that violates the Do Not Call rules or the FTC’s Robocall Rule, the call can be reported to the FTC. The FTC and its law enforcement partners use Do Not Call complaints to spot trends and enforce the law. Companies that offer call-blocking solutions also use the data to help identify phone numbers to block.

FY 2019 Do Not Call Complaints. Total DNC Complaints: 5,422,298. Active DNC Registrations: 239,472,857. Graph of Complaints Over Time, from 2017 through 2019: starting at about 400,000, then jumping to about 1 million at the end of 2017, dropping back to about 400,000 for most of the next two years, with peaks around 600,000. Note: between December 28, 2018 and January 26, 2019, the complaint intake portals were unavailable due to the government shutdown.

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During fiscal year 2019, the FTC received over 5.4 million Do Not Call complaints and the Registry included nearly 240 million active registrations. The National Do Not Call Registry Data Book contains aggregate data about phone numbers on the Registry, telemarketers and sellers accessing the Registry, and Do Not Call complaints by complaint topic and type (i.e., robocall or live caller). This year, Do Not Call data are also available online in an interactive format, with updates provided quarterly.

Do Not Call complaint data are based on unverified complaints filed by consumers. The data are not based on a consumer survey. Complaints older than five years are purged biannually.

For more information about the National Do Not Call Registry, visit donotcall.gov. Law enforcement personnel may access the Registry by joining Sentinel at Register.ConsumerSentinel.gov.

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