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Case Status
Federal Trade Commission, Plaintiff, v. Critical Resolution Mediation LLC, a Georgia limited liability company; Parliament Services LLC, a Georgia limited liability company; and Brian Charles McKenzie, individually and as an officer of Critical Resolution Mediation LLC, Defendants.
FTC Matter/File Number
192 3192
Federal Court
Northern District of Georgia

Case Summary

An Atlanta-based debt collection company and its owners will be permanently banned from the debt collection industry under the terms of a settlement with the Federal Trade Commission. 

In its complaint against Critical Resolution Mediation, LLC, along with Brian Charles McKenzie and Tracy Dottrice Warren, the FTC alleged that the defendants and their agents threatened consumers with arrest and imprisonment and tried to collect debts that consumers did not actually owe.

The FTC’s complaint alleged that Critical Resolution’s collectors regularly posed as law enforcement officers, attorneys, mediators, or process servers, lending credence to their threats about supposed unpaid debts. In many cases, the defendants were attempting to collect on so-called “phantom” debt—debts that either were never owed—or debts that were no longer owed.