Has the Herbalife refund process started?
Yes. The refund administrator began mailing a second round of checks in May 2019.
How much money will I get back?
The check is a partial refund of the money you appear to have lost while trying to run an Herbalife business. The amount of each check will vary depending on the amount of money you paid to—and received from—Herbalife. Refunds do not account for money you paid to anyone other than Herbalife in running your business, and the refund will not be the full amount of what we estimate you lost.
When should I receive my check?
You should receive your check within a week to ten days of May 28, 2019, the date the checks were mailed.
How long do I have to cash or deposit the check?
You should cash or deposit your check by July 27, 2019.
I lost money as an Herbalife distributor. Why didn’t I get a check?
There are a number of reasons why you may not have received a check even though you lost money as an Herbalife distributor. For example, if your losses occurred primarily before 2009 or after 2015, that may be the reason we did not send you a check. Or, you may not have received a check because the FTC was unable to locate your current address.
Do I need to pay anything to get a refund?
Absolutely not. The FTC never asks you to pay to file a claim or to get a refund. Don’t pay anyone who promises you an FTC refund in exchange for a fee. If you see that, please tell the FTC at 1-877-FTC-HELP or at ftc.gov/complaint.
Why didn’t I get all of my money back?
Your check is your share of the money the FTC collected from Herbalife.
Are there other ways for me to get back some of the money I lost with Herbalife?
You are entitled to a full refund from Herbalife for any unopened product that you bought as an Herbalife distributor within the past twelve months. To receive a product refund from Herbalife, please call 866-866-4744.
Where can I get more information?
For the latest information about refunds, you can:
- Bookmark ftc.gov/herbalife and check back regularly.
- Sign up for e-mail notifications.
- Call the FTC's refund administrator at 1-844-322-8146.