Herbalife Settlement FAQs

Has the Herbalife refund process started?

Yes. The refund administrator began mailing checks on January 10, 2017.

Who is getting a check?

We determined who would get a check based on a review of Herbalife’s records and focused on those who appear to have been harmed the most. We looked at things like which years you were a distributor, how much money you paid Herbalife, how much you got back from the company, and whether we were able to locate a current or valid address for you. Generally, if we had a valid address, we mailed checks to individuals who ran an Herbalife business in the United States between 2009 and 2015, and who paid at least $1,000 to Herbalife but got little or nothing back from the company.

How much money will I get back?

The check is a partial refund of the money you appear to have lost while trying to run an Herbalife business. The amount of each check will vary depending on the amount of money you paid to—and received from—Herbalife. Refunds do not account for money you paid to anyone other than Herbalife in running your business, and the refund will not be the full amount of what we estimate you lost. Most checks are between $100 and $500; the largest checks are more than $9,000. 

When should I receive my check?

You should receive your check within a week to ten days of January 10, 2017, the date the checks were mailed.   

How long do I have to cash or deposit the check?

You should cash or deposit your check by March 10, 2017.

I lost money as an Herbalife distributor. Why didn’t I get a check?

There are a number of reasons why you may not have received a check even though you lost money as an Herbalife distributor. For example, if your losses occurred primarily before 2009 or after 2015, that may be the reason we did not send you a check. Or, you may not have received a check because the FTC was unable to locate your current address.

If you were an Herbalife distributor between 2009 and 2015, paid at least $1,000 to Herbalife but got little or nothing back from the company, and you think you should have gotten a check, please call the refund administrator at 844-322-8146.

Do I need to pay anything to get a refund?

Absolutely not. The FTC never asks you to pay to file a claim or to get a refund. Don’t pay anyone who promises you an FTC refund in exchange for a fee. If you see that, please tell the FTC at 1-877-FTC-HELP or at ftc.gov/complaint.

Why didn’t I get all of my money back?

Your check is your share of the money the FTC collected from Herbalife. If you cash or deposit this check and additional money becomes available, you may receive an additional check.

Are there other ways for me to get back some of the money I lost with Herbalife?

You are entitled to a full refund from Herbalife for any unopened product that you bought as an Herbalife distributor within the past twelve months. To receive a product refund from Herbalife, please call 866-866-4744.

Where can I get more information?

For the latest information about refunds, you can: