FTC Staff Comment Before the Consumer Financial Protection Bureau Regarding the Use of Mobile Financial Services By Consumers and Its Potential For Improving the Financial Lives of Economically Vulnerable Consumers



FTC staff filed a comment before the CFPB in response to its request for information on the use of mobile financial systems by consumers and their potential benefits for the financial lives of underserved consumers. The staff comment highlighted consumer protection issues posed by mobile financial services and the steps taken by the FTC to address them. These issues include: the potential liability for unauthorized charges using prepaid or stored value products; unfair billing practices on mobile carrier bills; the privacy of consumers’ personal and financial data; the security of consumers’ personal and financial data; and the potential use of consumers’ information by data brokers and other third parties.