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Caller claims to be calling about timing on suspended student loan payments, states a possible permanent zero balance. Press 5 for Nelnet, Naviant, Great Lakes, or Fed Loans. Press 7 if servicer was not named.


Please listen carefully. After the election, the federal government suspended student loan payments until the end of the year. This means you will need to pay back the balance of your student loans after the suspension is over, starting January 1. A petition is set to be filed in your behalf to extend the suspension of payments indefinitely, meaning you would have a permanent zero dollar balance. Press 5 on your phone now if you're with Nelnet, Navient, Great Lakes, or FedLoans. Press 7 if your servicer was not listed. Thank you.