Consumer Protection

Does the FTC ever use PayPal to send refunds?

Yes, the FTC recently used PayPal to send refunds in Global Access Technical Support. In that case, we sent an email from the FTC (subscribe@subscribe.ftc.gov) to customers’ email addresses.

Report Identity Theft

If someone is using your personal information to open new accounts, make purchases, or get a tax refund, report it at IdentityTheft.gov.

Apply for a Refund in an FTC Case

Please visit the FTC’s refunds page, which lists recent cases that resulted in refunds. Click on the name of a case to apply for a refund or learn more about the case.

Solving Consumer Problems

If you aren’t satisfied with a product or service, there are steps you can take to resolve the problem and

Avoiding Scams and Rip-Offs

Here are 10 things everyone can do to avoid scams and fraud.

Questions about Getting Refunds from the FTC

Sometimes the FTC is able to get people all their money back. In other cases, we’re not. If that happens, the FTC gives as much money back to each buyer as possible.

Is this FTC refund check legit?

A check or claim form sent as part of an FTC settlement will include an explanation and details about the case.

Get My Free Credit Report

You're entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting companies.

List a Number on the National Do Not Call Registry

The federal government's National Do Not Call Registry is a free, easy way to reduce the telemarketing calls you get at home.

Submit a Consumer Complaint to the FTC

To report fraud, identity theft, or an unfair business practice, visit ftc.gov/complaint, click on the FTC Complaint Assistant icon, and answer the questions.