Mail, Internet, or Telephone Order Merchandise Rule

16 CFR Part 435

Rule Summary:

The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.

For more information, see Business Guide to the FTC's Mail or Telephone Order Merchandise Rule.

Public Comments