FTC Sends More Than $34 million in Refunds to Office Depot Customers
The FTC is sending 541,247 checks totaling more than $34 million as the result of a settlement with Office Depot and Support.com over allegations that they tricked people into buying computer repair services. The FTC alleged that Office Depot and Support.com configured a virus scanning program to report that it found symptoms of malware or infections—even when that was not true—whenever customers answered yes to at least one of four “diagnostic” questions. The false scan results were then used to persuade people to purchase computer repair and technical services that could cost hundreds of dollars.
If you get a check, please cash it within 60 days.
If you have questions about this refund program, please call the refund administrator at 1-855-915-0916.