Did you pay for a HomeAdvisor membership? You may be eligible for a refund.
The FTC is sending payments totaling more than $3 million to 110,372 businesses who paid for HomeAdvisor memberships. If you get a check, please cash it within 90 days.
The FTC is also sending claims forms to 91,273 businesses who were charged for mHelpDesk, an optional HomeAdvisor service. If you get a letter or email with a claim number, you can apply for a refund online at www.homeadvisorclaim.com/File-a-Claim.
What was the settlement about?
The FTC filed a complaint against HomeAdvisor, and the company paid money to settle. According to the complaint, HomeAdvisor made false, misleading, or unsubstantiated claims about the quality and source of the leads it was selling to home service providers in search of potential customers. The agency also alleged that HomeAdvisor told businesses that their annual membership included one free month of mHelpDesk, but that wasn’t true. The optional service cost an additional $59.99 for the first month.
Who is eligible to apply for a refund?
You can apply for a refund if you were charged for an mHelpDesk membership and got an email or letter from the FTC with a claim number. If you need help filing a claim, call the refund administrator at 1-833-915-1144.
How do I apply for a refund?
You can apply online at www.homeadvisorclaim.com/File-a-Claim. You will need your claim number. We sent claim numbers by mail and email.
What is the deadline to apply for a refund?
To be eligible, you must file a claim by February 26, 2024.
How much will my payment be?
If you file a valid claim, you may receive a payment of up to $59.99.
When will I get my payment?
We don’t have a mailing date yet for payments. We will update this page when we have more information.
Where can I get help or find more information?
You can find answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-833-915-1144.