As in the earlier Harris Interactive® survey, the recent survey by Customer Care Alliance demonstrates the overwhelming success of the National Do Not Call Registry. Among those surveyed, 92 percent are aware of the list, and 87 percent of those who signed up have received fewer calls. On average, the survey shows, they no longer receive 80 percent of the calls they received before they signed up – exactly what the FTC predicted when it defended the rule in court. Those on the registry average 6 calls a month; those who are not on the registry receive 22 calls per month. There are, of course, violations, and the FTC is committed to aggressive enforcement, as are our partners at the FCC and in the states. Consumers who receive calls that they believe are violations should file a complaint with the FTC at www.donotcall.gov or by calling 1-888-382-1222.
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