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FTC SENDS REFUNDS TO PEOPLE WHO LOST MONEY TO A CRAMMING SCHEME

The FTC is sending checks to people who lost money to a cramming scheme that added charges to their home phone bills without their permission.

Under a settlement with the FTC, Hold Billing Services (also known as Billing Services Group) admitted to violating a previous court order when the company added third-party charges to people’s home phone bills between July 2009 and March 2010. The company added these charges without the customer’s permission and did not investigate when customers complained about them.

The FTC first sent checks in September 2021, which resulted in more than $2.9 million in refunds. Because there is still money in the fund, the FTC is sending a second payment to everyone who cashed their first check. In addition, the agency is resending checks to more than 33,000 people who didn’t previously cash their check.

If you get a check, please cash it within 90 days. 

You can find answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-800-591-4238.