Bureau of Consumer Protection

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Fighting Scams and Fraud

As the nation’s consumer protection agency, the FTC takes complaints about businesses that don’t make good on their promises or cheat people out of money. We share these complaints with our law enforcement partners and use them to investigate fraud and eliminate unfair business practices. Each year, the FTC also releases a report that provides information about the number and type of complaints we receive.

Robocalls

People are getting more robocalls than ever. Technology is the reason: Companies are using auto-dialers that can send out thousands of phone calls every minute for an incredibly low cost. So what’s the FTC doing to stop these illegal robocallers? And what can you do to limit the number of robocalls you receive? Find out.

Additional Information

Tips and Advice for Consumers

Want to order a copy of your free credit report? Or find out how to get a refund for a defective product? Maybe you’re shopping for a car, or investigating a money-making opportunity. The Bureau of Consumer Protection provides tips and advice about money and credit, homes and mortgages, health and fitness, jobs and making money, and privacy and identity.

Getting Refunds for Consumers

The FTC sues companies that make deceptive claims about their products or services. These lawsuits sometimes result in refunds for the people affected. Want more information about the FTC’s refunds program? Take a look at recent FTC cases that resulted in refunds.

Resources for Consumer Advocates

If you work with traditionally underserved communities — whether you’re a legal aid provider, a TESOL or other teacher, or an advocate — the FTC’s resources can help. You can use our materials in direct client services, language classes, financial literacy or life skills programs, workshops, and credit and debt counseling sessions.

BCP Business Guidance

BCP’s Business Center provides plain language guidance to help businesses understand their responsibilities and comply with the law. Browse by topic — Advertising & Marketing, Credit & Finance, Privacy & Security — or by industry to find what you need.

Bureau of Consumer Protection Offices

Seven divisions and eight regional offices make up the Bureau of Consumer Protection. Find out how each office contributes to the Bureau’s mission.

Bureau of Consumer Protection Reports

BCP publishes reports about how frauds affect the American public and how well businesses comply with the law. These reports address issues like debt collection practices, identity theft, mobile privacy, and credit reports.