Caller claims to be calling about timing on suspended student loan payments, states a possible permanent zero balance. Press 5 for Nelnet, Naviant, Great Lakes, or Fed Loans. Press 7 if servicer was not named.
Transcript
Please listen carefully. Last year the federal government has suspended student loan payments. The suspension has been granted thirty more days. This means you will need to pay back the balance of your student loans after the suspension is over. Starting February 1. A petition is set to be filed on your behalf to extend the suspension of payments indefinitely, meaning you would have a permanent zero dollar balance. Press 5 on your phone now if you are with Nelnet, Navient, Great Lakes, or FedLoans. Press 7 if your servicer is not listed. Thank you.