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How do repair restrictions for tech devices, appliances, cars, etc., affect consumers and small businesses? What are the arguments for and against? And what’s the fix? Those are topics of Nixing the Fix: A Workshop on Repair Restrictions – and it’s set to start soon. At 12:30 ET today...
Coldplay sang “Fix You,” but if the group had been referring to their tech devices, cars, or other products in need of repair, their efforts could have consumer protection ramifications. A July 16, 2019, FTC event, Nixing the Fix: A Workshop on Repair Restrictions, will focus on the...
The FTC has been keeping a close watch on the Internet of Things since the Internet of Things became a thing to watch. That includes law enforcement actions against companies alleged to have sold vulnerable connected devices that put consumers’ sensitive information at risk. Affected...
The stars are aligning – the privacy and security stars, that is. The FTC’s fourth PrivacyCon convenes today, June 27, 2019. Experts from around the globe will discuss their latest research into privacy and data security, and the consumer protection implications of their findings....
First, the bad news: That nifty purchase needs a repair. Now the good news for consumers: It’s still under warranty. But where can they go to get it fixed? Can the manufacturer restrict a consumer’s ability to go to the independent repair shop of their choice? Can the manufacturer use...
Looking to take a deep dive into the breadth and depth of the FTC’s approach to consumer privacy and data security in the past year? The FTC’s website, including the Business Center, has what you need. But what if you or your clients prefer an at-your-fingertips digest of developments...
It’s Day 2 of the data security discussion, presented as part of the FTC Hearings on Competition and Consumer Protection in the 21st Century – and you can watch the webcast live.
You’ve probably been following the FTC Hearings on Competition and Consumer Protection in the 21st Century. The next two days of hearings – Tuesday, December 11th, and Wednesday, December 12th – will take a deep dive into a topic of interest to just about every business and consumer:...
Take out your scheduler now and block out Thursday, June 27, 2019. That’s the date of the FTC’s fourth annual PrivacyCon and you’ll want to be in on the action.
The Cubs are in Los Angeles and the White Sox have the day off, but there’s still a lot happening in Chicago today. The FTC’s workshop Decrypting Cryptocurrency Scams is set to start at 1:00 PM Central Time at DePaul University. Speakers will explore how scammers are exploiting the...
You can say this about scammers: They tend toward the trendy. As new products and services enter the marketplace, it’s not long before fraudsters find a way to exploit consumer interest in the innovation to make a quick buck. Cryptocurrencies are no exception, which is why the FTC is...
In its August 2017 proposed consent agreement with Uber, the FTC alleged, among other things, that the company’s unreasonable security practices resulted in a May 2014 data breach. But there’s more to the story now. According to the FTC, Uber experienced another breach in the fall of...
Every business wants to forge an ongoing relationship with their customers. That principle takes on special significance for mobile device manufacturers when they need to issue security patches for the operating system software on their phones and tablets. Once devices are in...
If you’ve been following the FTC’s lawsuit against AT&T alleging deceptive and unfair data throttling, there’s important news. A unanimous en banc decision of the United States Court of Appeals for the Ninth Circuit ruled in the FTC’s favor on a key issue involving the agency’s...
Right now DC is the place to be for people interested in the latest on consumer privacy and data security. The FTC’s third PrivacyCon begins at 9:15 ET on Wednesday, February 28, 2018, with opening remarks from Acting Chairman Ohlhausen. Like the first two PrivacyCons, this year’s...
Advances in payment methods could end those open-wallet debates about who owes what for the pizza. But as innovative technologies change how people pay for things, established consumer protection principles apply. An FTC complaint against peer-to-peer payment service Venmo – now...
As a business person, you know that accessing the public Wi-Fi network in an airport lounge, coffee shop, or other location can be risky. Public networks aren’t very secure – or, well, private – and it could be easy for others to intercept your confidential business or personal data....
Engage, connect, protect was the theme of a series of Small Business Security Roundtables the FTC sponsored last summer. We listened to businesses talk about the challenges they face in securing sensitive information and fending off cyber threats. We also heard that they want concrete...
Blind Faith, Crosby Stills Nash & Young, Humble Pie, the Traveling Wilburys. Every musical genre has its supergroup, individual talents from other groups who come together to create something even more impressive. In the consumer privacy and data security world, we think the...
So you’ve received a Civil Investigative Demand (CID) from the Federal Trade Commission related to a consumer protection matter. Now what? We appreciate that it can be daunting for any company – especially a small business – and we want to be as transparent as possible about the...

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