Tag: Payments and Billing

Displaying 41 - 60 of 205 results.

Filtering by content type: Press Release

The Federal Trade Commission has charged seven defendants with illegally processing credit card payments on behalf of a massive Internet scam that allegedly bilked millions of dollars from consumers by repeatedly charging them for “trial” memberships they never ordered. Three of the defendants...
A new staff report issued by the Federal Trade Commission finds that many mobile apps for use in shopping do not provide consumers with important information – such as how the apps manage payment-related disputes or handle consumer data – prior to download.
In testimony before Congress today, the Federal Trade Commission provided an update on issues related to the placement of unauthorized charges on consumers’ mobile phone bills, a practice known as mobile cramming.
FTC’s lawsuit seeks a court order requiring refunds to consumers for the unauthorized charges...
The Federal Trade Commission added new charges of mobile cramming to a complaint the agency previously filed against a group of scammers who allegedly sent millions of unwanted text messages and robocalls to consumers.
En una demanda presentada hoy, la Comisión Federal de Comercio (FTC, por su sigla en inglés), está acusando a la compañía T-Mobile USA, Inc. de ganar cientos de millones de dólares colocando cargos en las facturas de telefonía móvil por supuestas suscripciones “premium” de mensajes de texto que,...
Note: A conference call for media with FTC Consumer Protection Director Jessica Rich will occur as follows: Date: July 1, 2014Time: 2:45 p.m. ET Call-in lines, which are for media only, will open 15 minutes prior to the start of the call. Jessica Rich and FTC staff will be available to take...

Filtering by content type: Case

As part of a $90 million proposed settlement, T-Mobile is refunding customers who were unfairly billed third-party charges by the company. T-Mobile has been contacting all of its current and former crammed customers to let them know about the refund program and claims process....

Filtering by content type: Public Statement

Filtering by content type: Blog Post

Acc-cen-tuate the positive. Eliminate the negative. Latch on to the affirmative. And don't mess with Mr. In-Between.That's how the catchy Bing Crosby-Andrews Sisters number went in the 40s. When it comes to negative options now, the message for marketers is to explain things...
In the story of Aladdin, something as small as a lantern housed a mighty force. Aladdin got his three wishes, but he also unleashed the genie's mercurial power. Like Aladdin's lamp, mobile devices offer incalculable benefits, but certain forms of billing create the risk that...
If there’s one theme that runs through decades of FTC law, it’s that companies need consumers’ informed consent to bill their accounts. That was true in the early days of mail order. It carried through to online shopping. And it remains the law for mobile devices, including in-app...
It was an all-too-common occurrence.  People’s mobile phone bills included unexplained – and unauthorized – monthly charges.  It’s called cramming and the FTC has brought a series of cases against companies that had fees for ringtones, horoscopes, “love tips,” etc., placed on cell...

Filtering by content type: Report

Filtering by content type: Public Event

Join the Federal Trade Commission, the Case Western Reserve University School of Law, the Office of the Ohio Attorney General, and legal services attorneys and advocates at this free event to discuss issues facing consumers today.  Topics include fraud in the economic downturn,...
Join the Federal Trade Commission, the office of the Attorney General from Washington, the departments of justice from Oregon and Montana, the Northwest Justice Project, legal services attorneys and other consumer advocates, and state and federal consumer protection officials at this...
Join the Federal Trade Commission, the Illinois Attorney General, the offices of the Attorney General from Indiana, Iowa, Kentucky, and Missouri, legal services attorneys and other consumer advocates, and state and federal consumer protection officials at this free event to discuss...

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