LETTER TO CUSTOMERS (OTHER THAN DISTRIBUTORS) WITH WHOM RESPONDENTS HAVE DONE BUSINESS PRIOR TO EXECUTING THIS ORDER
[To be printed on letterhead of CMO Distribution Centers of America, Inc.]
[Name and address of recipient] [Date]
Dear [recipient's name]
The Federal Trade Commission has determined that it has reason to believe that claims made in the past that CMO Distribution Centers of America, Inc.'s cetyl myristoleate ("CMO") products are effective in the treatment, relief, mitigation, prevention, or cure of arthritis and other health conditions are not substantiated by competent and reliable scientific evidence. As a result of this determination, CMO Distribution Centers of America, Inc., has agreed to send this letter to its retail customers and former customers and institute the refund program described below.
If your purchase of CMO Distribution Centers of America, Inc., CMO products was intended for the personal use of you or your family and not for distribution, or resale, or for recommendation to others in the context of a professional or commercial relationship, you may be entitled to a refund of the purchase price, together with any shipping and handling charges and applicable sales taxes. As part of its agreement with the Federal Trade Commission, CMO Distribution Centers of America, Inc., has agreed to offer refunds to certain customers who verify that they purchased CMO Distribution Centers of America, Inc.'s CMO products for their own use or the use of their families and did not offer the products for resale, and that they are not satisfied with the purchase.
To claim a refund, please complete the attached form, or a copy of it, and return it to the indicated address within ninety (90) days of the date of this letter. If possible, please indicate on the form the price you paid for the products you purchased, including any shipping or handling charges or sales taxes; and you may submit copies of any documentation substantiating the expense. If you do not supply this information, we will calculate your refund from our records.
We will honor all eligible, undisputed claims within fifteen (15) business days after receiving them.
To apply for a refund:
To: CMO Distribution Centers of America, Inc., 6479 Parkland Drive, Sarasota, FL 34243
(City, State, and Zip Code)
I purchased one or more cetyl myristoleate (CMO) products made or distributed by your company, for my personal use or the use of persons in my family. I am not satisfied with the purchase. Please refund my purchase price of $ (amount, if known), together with the amounts I was charged for shipping and handling $ (amount, if known) and sales tax
$ (amount, if known).