LETTER TO CUSTOMERS (OTHER THAN DISTRIBUTORS) WITH WHOM RESPONDENTS HAVE DONE BUSINESS PRIOR TO EXECUTING THIS ORDER
[To be printed on letterhead of EHP Products, Inc.]
[Name and address of recipient] [Date]
Dear [recipient's name]
The Federal Trade Commission ("FTC") alleges certain advertising claims that cetyl myristoleate ("CMO") products are effective in the treatment, relief, mitigation, prevention, or cure of arthritis and other health conditions are not substantiated by competent and reliable scientific evidence. Rather than contest this matter, EHP Products, Inc. ("EHP") and the FTC have agreed to a settlement. Under the terms of the settlement, EHP has agreed to send this letter to its retail customers and former customers and institute the refund program described below.
If your purchase of an EHP CMO product was intended for your personal use or that of your family and not for distribution, or resale, or recommendation to others, you may be entitled to a refund of the purchase price for the CMO (or "Myristin®") capsules, together with $3.50 to reimburse shipping and handling charges. As part of its settlement agreement with the FTC, EHP has agreed to offer refunds to certain customers who sign the verification below: (1) that they purchased EHP's CMO capsules for their own use or the use of their family, (2) that they are dissatisfied with the purchase, (3) that they did not distribute, offer the products for resale, or recommend the products to others outside their family, and (4) that they have not made a previous request for a refund from EHP.
To claim a refund, complete the attached form, or a copy of it, and return it to the indicated address within ninety (90) days of the date of this letter. You may indicate on the form the price you paid for the capsules you purchased; and you may submit copies of any documentation substantiating the expense. If you do not supply this information, we will calculate your refund from our records.
Please Note: If any request for a refund from a single purchaser is for more than three bottles of CMO capsules, we reserve the right to provide a refund only upon receipt of all unopened packages of the CMO capsules. Such returns will be made at the expense of EHP, as we will provide you with a prepaid means of return.
We will honor all eligible, undisputed claims within thirty days after receiving them.
Elaine H. Parrish
To apply for a refund:
To: EHP Products, Inc., P.O. Box 1306, Ashland, KY 41105
(City, State, and Zip Code)
I confirm: (1) that I purchased cetyl myristoleate (CMO) capsules made or distributed by EHP Products, Inc., for my personal use or that of persons in my family; (2) that I have not distributed, offered for resale, or recommended the CMO to others outside my family; (3) that I am dissatisfied with the purchase; and (4) that I have not made a previous request for a refund from EHP. Please refund my purchase price of $ (amount, if known), together with $3.50 to reimburse me for shipping and handling.
I understand that the refund amount will be equal to the value of the CMO capsules that I purchased, plus $3.50 to reimburse me for shipping and handling, and will not include the value of any other products that I may have purchased from EHP.
I declare under penalty of perjury under the laws of the United States of America that the foregoing is true and correct to the best of my knowledge.