Neurometrix (Quell) Refunds

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FTC SENDS REFUNDS TO PEOPLE WHO BOUGHT THE PAIN-RELIEF DEVICE QUELL

The FTC is sending checks to 16,379 people who did not previously claim their payment in the settlement between the FTC and NeuroMetrix, Inc., the company responsible for the pain-relief device Quell. In September 2020, the FTC issued checks and PayPal payments to more than 70,000 people totaling nearly $3.9 million. Now, the FTC is sending checks to people who did not accept their PayPal payment and who have a valid mailing address on file. 

According to the FTC, NeuroMetrix marketed Quell as “clinically proven” and “FDA cleared” to provide widespread chronic pain relief when placed below the knee. The FTC says that the company lacked scientific evidence to support these claims.

If you receive a check, you have 60 days to cash it. 

The FTC provides answers to common questions about refund payments on our FAQ page. If you have any other questions, please call the refund administrator at 1-866-403-6545.

Consumer Information