Neurometrix (Quell) Refunds

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FTC SENDS REFUNDS TO PURCHASERS OF DECEPTIVELY ADVERTISED QUELL PAIN-RELIEF DEVICE

The FTC is sending checks and PayPal payments totaling $3,864,824 to consumers nationwide who bought Quell, a wearable device that supposedly would treat chronic pain throughout the body when placed below the knee. According to the FTC, Massachusetts-based NeuroMetrix, Inc. and its CEO, Shai Gozani, sold Quell, a transcutaneous electrical nerve stimulation device, to consumers touting it as “clinically proven” and “FDA cleared” for widespread chronic pain relief. The FTC says that the defendants lack scientific evidence to support widespread chronic pain-relief claims, and their claims about clinical proof and the scope of FDA clearance for this use are false.

The FTC is sending 2,144 refund checks and 67,998 refunds via PayPal to consumers. Those who receive checks should deposit or cash them within 60 days. If you receive a PayPal payment, you have 30 days to accept the payment. For more details about the PayPal payment process, please read our related FAQ.

If you have more questions, please call the refund administrator, Rust Consulting, at 1-866-403-6545.

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