The National Do Not Call Registry Data Book contains statistical data about phone numbers on the Registry, telemarketers and sellers accessing phone numbers on the Registry, and complaints consumers submit to the FTC about telemarketers allegedly violating the Do Not Call rules. Statistical data on Do Not Call (DNC) complaints is based on unverified complaints reported by consumers, not on a consumer survey.
New in FY 2017
- When reporting the total number of DNC complaints, the Data Book now breaks it down to show how many were robocalls and how many came from live callers. With a few exceptions, telemarketing robocalls are illegal, whether or not a number is on the Do Not Call Registry. As always, when it’s a live caller, we verify that the consumer’s telephone number was on the Do Not Call Registry before we take the complaint.
- The online complaint form now asks for the topic of the call, so this new information is included in the Data Book.
- Consumers can choose to report specific topics, such as reducing debt, vacation & timeshares, and several other categories. Not everyone who files a complaint reports a topic.
- The Data Book does not include statistics where a consumer chose “Other,” or topics less likely to violate the Do Not Call Rules, such as debt collection, political, or charitable calls.
- The Data Book now includes a state‐by‐state analysis of DNC complaints, and it has a new, more accurate way of reporting a consumer’s state:
- If consumers report their state, the Data Book always uses the state they report.
- If consumers do not report their state, the Data Book uses their area code.
- The state‐by‐state analysis also includes the top 10 topics consumers reported.
- The underlying data in the report is available on our website at: www.ftc.gov/donotcall-databook2017.
Inside the numbers
- States are ranked based on the number of registrations or complaints per 100,000 population. Complaint figures include the total number of FY 2017 complaints submitted to the FTC. Population estimates are based on 2016 U.S. Census population estimates (Table NST‐EST2016‐01 – Annual Estimates of the Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2016).
- For the purposes of this report, “active registrations” are those registrations consumers have placed on the Registry that have not been subsequently deleted by the consumer or removed by the FTC. The FTC removes numbers that have been disconnected and reassigned.